Bexley · Compare
The Westwood Surgery vs Bellegrove Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Westwood Surgery and Bellegrove Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Westwood SurgeryDA16 2HE | Bellegrove SurgeryDA16 3RE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.4likely range 71.8 to 80.4138 survey answers | 82.6likely range 75.5 to 87.2109 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 72.7%likely range 66.4% to 78.3%, 138 answers | 85.5%likely range 75.5% to 91.8%, 109 answers |
| Access (mean of the two below) | 84.8%likely range 80.7% to 88.0%Clearly higher | 75.8%likely range 71.5% to 79.3% |
| Appointments within two weeks of booking | 96.9%likely range 93.0% to 98.6%, 2,530 appointments | 95.5%likely range 90.8% to 97.8%, 2,246 appointments |
| Calls answered by the practice | 72.6%likely range 65.4% to 78.8%, 3,521 callsClearly higher | 56.0%likely range 48.9% to 62.8%, 3,992 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.3%likely range 49.0% to 63.3%, 120 answers | 64.6%likely range 52.4% to 75.2%, 98 answers |
| Reception and admin team | 84.5%likely range 78.8% to 88.9%, 129 answers | 83.5%likely range 73.1% to 90.4%, 107 answers |
| Having a preferred professional | 27.3%likely range 21.7% to 33.6%, 138 answers | 52.0%likely range 40.6% to 63.2%, 109 answers |
| Seeing your preferred professional | 31.1%likely range 19.9% to 45.0%, 34 answers | 28.5%likely range 16.1% to 45.3%, 53 answers |
| Knowing the next step | 87.1%likely range 81.6% to 91.1%, 124 answers | 83.5%likely range 72.8% to 90.6%, 101 answers |
| Contacting the practice | 72.0%likely range 65.4% to 77.8%, 131 answers | 69.4%likely range 57.9% to 79.0%, 107 answers |
| Wait for an appointment | 55.3%likely range 48.0% to 62.4%, 118 answers | 58.2%likely range 46.0% to 69.5%, 98 answers |
| Being listened to | 84.3%likely range 78.5% to 88.8%, 126 answers | 94.4%likely range 86.2% to 97.8%, 105 answers |
| Care and concern | 84.1%likely range 78.3% to 88.6%, 127 answers | 93.0%likely range 84.4% to 97.0%, 104 answers |
| Confidence and trust | 90.1%likely range 85.1% to 93.6%, 127 answers | 97.1%likely range 90.0% to 99.2%, 104 answers |
| Involvement in decisions | 93.0%likely range 88.3% to 95.9%, 119 answers | 93.9%likely range 85.3% to 97.6%, 100 answers |
| Needs met | 90.9%likely range 86.0% to 94.2%, 126 answers | 94.4%likely range 86.4% to 97.8%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.0%likely range 80.9% to 93.9%, 91 patients | 94.7%likely range 87.2% to 97.9%, 76 patients |
| Children at 18 months | 85.6%likely range 77.2% to 91.2%, 97 patients | 88.2%likely range 79.7% to 93.5%, 85 patients |
| Children at 5 years | 76.6%likely range 68.4% to 83.2%, 124 patients | 90.1%likely range 83.1% to 94.4%, 111 patients |
| Women aged 25 to 49 | 72.7%likely range 70.5% to 74.8%, 1,683 patients | 66.8%likely range 64.7% to 68.8%, 1,998 patients |
| Women aged 50 to 64 | 82.0%likely range 79.1% to 84.5%, 777 patients | 76.1%likely range 73.5% to 78.6%, 1,069 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,566August 2026 | 11,276August 2026 |
| Primary care network | Clocktower PCN | Clocktower PCN |
| Phone | 020 83035353 | 020 88561770 |
| Friends and Family Test (its own feedback) | 92.6% good or very good54 answers, June 2026 | 92.5% good or very good53 answers, June 2026 |
| Appointments (one month) | 3,199 in August 2026Same day 53.8%; face to face 40.7% | 4,148 in August 2026Same day 29.4%; face to face 50.0% |
| Antibiotic items per STAR-PU (one year) | 0.58England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.5 qualified permanent6.7 including trainees and locums2,110 patients per permanent GP | 3.5 qualified permanent6.3 including trainees and locums3,216 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.