Southwark · Compare
The Villa Street Medical Centre vs East Street
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Villa Street Medical Centre and East Street cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Villa Street Medical CentreSE17 2EL | East StreetSE17 2GN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.9likely range 78.9 to 88.9105 survey answers | 89.4likely range 84.2 to 92.189 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 85.0%likely range 76.8% to 90.6%, 105 answers | 94.2%likely range 87.3% to 97.4%, 89 answers |
| Access (mean of the two below) | 84.4%likely range 79.5% to 88.1% | 78.1%likely range 71.9% to 82.9% |
| Appointments within two weeks of booking | 87.7%likely range 80.7% to 92.4%, 1,900 appointments | 78.1%likely range 69.5% to 84.8%, 1,695 appointments |
| Calls answered by the practice | 81.1%likely range 74.0% to 86.7%, 3,013 calls | 77.9%likely range 69.0% to 84.9%, 2,144 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 75.8%likely range 66.2% to 83.3%, 96 answers | 82.7%likely range 73.3% to 89.2%, 85 answers |
| Reception and admin team | 97.6%likely range 92.4% to 99.3%, 103 answers | 95.3%likely range 88.7% to 98.1%, 89 answers |
| Having a preferred professional | 42.0%likely range 32.9% to 51.6%, 106 answers | 51.3%likely range 41.1% to 61.3%, 89 answers |
| Seeing your preferred professional | 47.7%likely range 34.5% to 61.2%, 52 answers | 48.8%likely range 34.9% to 62.8%, 46 answers |
| Knowing the next step | 85.8%likely range 77.7% to 91.3%, 104 answers | 93.3%likely range 85.8% to 97.0%, 81 answers |
| Contacting the practice | 83.4%likely range 75.0% to 89.4%, 104 answers | 88.5%likely range 80.2% to 93.6%, 87 answers |
| Wait for an appointment | 77.7%likely range 68.4% to 84.8%, 99 answers | 68.0%likely range 56.9% to 77.4%, 76 answers |
| Being listened to | 92.0%likely range 85.0% to 95.9%, 103 answers | 94.8%likely range 87.8% to 97.9%, 84 answers |
| Care and concern | 89.6%likely range 82.0% to 94.2%, 102 answers | 95.9%likely range 89.5% to 98.5%, 85 answers |
| Confidence and trust | 99.1%likely range 94.8% to 99.9%, 103 answers | 97.8%likely range 92.1% to 99.4%, 85 answers |
| Involvement in decisions | 94.7%likely range 88.3% to 97.7%, 98 answers | 95.3%likely range 88.2% to 98.2%, 80 answers |
| Needs met | 94.6%likely range 88.2% to 97.6%, 100 answers | 95.7%likely range 89.0% to 98.4%, 84 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.5%likely range 79.0% to 92.9%, 88 patients | 71.1%likely range 55.2% to 83.0%, 38 patients |
| Children at 18 months | 81.4%likely range 71.9% to 88.2%, 86 patients | 61.2%likely range 47.2% to 73.6%, 49 patients |
| Children at 5 years | 76.4%likely range 65.4% to 84.7%, 72 patients | 78.6%likely range 64.1% to 88.3%, 42 patients |
| Women aged 25 to 49 | 64.3%likely range 62.4% to 66.2%, 2,387 patients | 66.1%likely range 63.3% to 68.8%, 1,174 patients |
| Women aged 50 to 64 | 77.2%likely range 73.8% to 80.2%, 657 patients | 79.4%likely range 76.1% to 82.4%, 641 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,849August 2026 | 6,060August 2026 |
| Primary care network | North Southwark PCN | North Southwark PCN |
| Phone | 020 77037393 | 020 77034550 |
| Friends and Family Test (its own feedback) | 94.2% good or very good138 answers, June 2026 | 93.9% good or very good115 answers, June 2026 |
| Appointments (one month) | 3,177 in August 2026Same day 32.9%; face to face 61.8% | 2,428 in August 2026Same day 49.9%; face to face 43.8% |
| Antibiotic items per STAR-PU (one year) | 0.44England 0.74, April 2025 to March 2026 | 0.51England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.7 qualified permanent8.6 including trainees and locums1,567 patients per permanent GP | 3.6 qualified permanent3.6 including trainees and locums1,671 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.