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The Upstairs Surgery vs Modern Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Upstairs Surgery and Modern Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Upstairs SurgeryRM6 6RT | Modern Medical CentreRM7 0PX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.5likely range 73.3 to 84.190 survey answers | 83.2likely range 78.1 to 87.1106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 82.5%likely range 74.0% to 88.7%, 90 answers | 81.4%likely range 74.4% to 86.8%, 106 answers |
| Access (mean of the two below) | 72.3%likely range 66.3% to 77.3% | 87.2%likely range 82.6% to 90.5%Clearly higher |
| Appointments within two weeks of booking | 72.3%likely range 63.3% to 79.8%, 1,673 appointments | 95.7%likely range 90.8% to 98.0%, 2,046 appointmentsClearly higher |
| Calls answered by the practice | 72.2%likely range 64.3% to 78.9%, 2,962 calls | 78.6%likely range 70.9% to 84.8%, 2,765 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 71.0%likely range 61.2% to 79.1%, 86 answers | 69.1%likely range 60.9% to 76.1%, 99 answers |
| Reception and admin team | 88.1%likely range 80.3% to 93.0%, 90 answers | 94.5%likely range 89.6% to 97.2%, 103 answers |
| Having a preferred professional | 54.5%likely range 44.8% to 63.8%, 91 answers | 42.3%likely range 34.7% to 50.3%, 106 answers |
| Seeing your preferred professional | 47.1%likely range 34.4% to 60.2%, 49 answers | 45.9%likely range 33.9% to 58.3%, 44 answers |
| Knowing the next step | 86.0%likely range 77.7% to 91.6%, 85 answers | 87.9%likely range 81.4% to 92.3%, 98 answers |
| Contacting the practice | 75.4%likely range 66.0% to 82.8%, 88 answers | 83.7%likely range 76.8% to 88.8%, 103 answers |
| Wait for an appointment | 37.2%likely range 27.8% to 47.6%, 79 answers | 77.9%likely range 70.2% to 84.1%, 95 answers |
| Being listened to | 91.3%likely range 83.9% to 95.5%, 84 answers | 95.0%likely range 90.1% to 97.5%, 102 answers |
| Care and concern | 84.3%likely range 75.7% to 90.3%, 85 answers | 94.2%likely range 89.1% to 97.0%, 101 answers |
| Confidence and trust | 96.3%likely range 90.4% to 98.6%, 86 answers | 96.6%likely range 92.2% to 98.6%, 100 answers |
| Involvement in decisions | 93.8%likely range 86.7% to 97.3%, 78 answers | 93.9%likely range 88.6% to 96.8%, 97 answers |
| Needs met | 92.2%likely range 85.1% to 96.1%, 86 answers | 96.6%likely range 92.2% to 98.6%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.8%likely range 74.3% to 91.6%, 66 patients | 92.3%likely range 85.0% to 96.2%, 91 patients |
| Children at 18 months | 83.1%likely range 72.2% to 90.3%, 65 patients | 85.8%likely range 78.0% to 91.2%, 106 patients |
| Children at 5 years | 75.0%likely range 64.2% to 83.4%, 76 patients | 69.5%likely range 59.6% to 77.8%, 95 patients |
| Women aged 25 to 49 | 49.5%likely range 46.5% to 52.4%, 1,120 patients | 68.6%likely range 66.3% to 70.8%, 1,613 patients |
| Women aged 50 to 64 | 68.7%likely range 64.8% to 72.3%, 587 patients | 76.8%likely range 72.8% to 80.3%, 495 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,351August 2026 | 7,641August 2026 |
| Primary care network | Havering Crest PCN | Havering Crest PCN |
| Phone | 020 85992435 | 01708 741872 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 2,125 in August 2026Same day 25.8%; face to face 63.6% | 2,715 in August 2026Same day 46.9%; face to face 71.5% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.84England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.2 qualified permanent3.2 including trainees and locums1,985 patients per permanent GP | 4.0 qualified permanent4.0 including trainees and locums1,910 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.