Gravesham · Compare
The Shrubbery Surgery vs Springhead Health
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Shrubbery Surgery and Springhead Health cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Shrubbery SurgeryDA11 8RD | Springhead HealthDA11 8BZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.6likely range 57.3 to 91.673 survey answers | 68.3likely range 52.0 to 80.0102 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.6%likely range 45.3% to 94.2%, 73 answers | 68.2%likely range 45.0% to 84.9%, 102 answers |
| Access (mean of the two below) | 85.2%likely range 80.8% to 87.7%Clearly higher | 68.3%likely range 64.3% to 72.0% |
| Appointments within two weeks of booking | 94.7%likely range 90.3% to 97.2%, 2,682 appointmentsClearly higher | 71.0%likely range 64.9% to 76.3%, 3,704 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 65.6%likely range 60.3% to 70.6%, 6,685 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 68.1%likely range 35.8% to 89.1%, 72 answers | 18.6%likely range 6.6% to 42.6%, 95 answers |
| Reception and admin team | 94.2%likely range 61.4% to 99.4%, 72 answers | 78.0%likely range 54.0% to 91.5%, 96 answers |
| Having a preferred professional | 28.8%likely range 9.2% to 61.8%, 71 answers | 20.3%likely range 7.8% to 43.4%, 102 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 93.7%likely range 60.1% to 99.3%, 70 answers | 78.2%likely range 53.5% to 91.8%, 91 answers |
| Contacting the practice | 75.8%likely range 42.6% to 93.0%, 73 answers | 49.2%likely range 27.6% to 71.0%, 96 answers |
| Wait for an appointment | 88.2%likely range 52.3% to 98.1%, 64 answers | 55.7%likely range 32.0% to 77.1%, 86 answers |
| Being listened to | 90.8%likely range 57.1% to 98.6%, 71 answers | 80.7%likely range 57.1% to 92.9%, 98 answers |
| Care and concern | 92.6%likely range 59.1% to 99.1%, 71 answers | 81.3%likely range 57.6% to 93.3%, 97 answers |
| Confidence and trust | 85.9%likely range 51.7% to 97.2%, 70 answers | 86.3%likely range 63.1% to 95.9%, 96 answers |
| Involvement in decisions | 94.8%likely range 59.6% to 99.6%, 64 answers | 90.0%likely range 67.3% to 97.5%, 95 answers |
| Needs met | 89.4%likely range 55.6% to 98.3%, 71 answers | 90.5%likely range 68.1% to 97.7%, 96 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.2%likely range 80.8% to 91.6%, 148 patients | 87.7%likely range 82.8% to 91.4%, 228 patients |
| Children at 18 months | 82.0%likely range 75.3% to 87.2%, 161 patients | 77.3%likely range 72.0% to 81.9%, 273 patients |
| Children at 5 years | 65.1%likely range 58.4% to 71.2%, 209 patients | 71.6%likely range 66.4% to 76.3%, 317 patients |
| Women aged 25 to 49 | 69.0%likely range 67.2% to 70.7%, 2,742 patients | 58.6%likely range 57.1% to 60.0%, 4,246 patients |
| Women aged 50 to 64 | 69.7%likely range 67.3% to 72.0%, 1,477 patients | 65.6%likely range 63.1% to 67.9%, 1,536 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,066August 2026 | 21,757August 2026 |
| Primary care network | Gravesend Alliance PCN | Gravesend Alliance PCN |
| Phone | 01474 356661 | 01474 543100 |
| Friends and Family Test (its own feedback) | 89.0% good or very good163 answers, June 2026 | 87.9% good or very good99 answers, June 2026 |
| Appointments (one month) | 8,403 in August 2026Same day 63.4%; face to face 45.2% | 6,243 in August 2026Same day 38.7%; face to face 60.3% |
| Antibiotic items per STAR-PU (one year) | 1.03England 0.74, April 2025 to March 2026 | 0.57England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.8 qualified permanent6.8 including trainees and locums2,515 patients per permanent GP | 8.7 qualified permanent11.7 including trainees and locums2,510 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.