Gravesham · Compare
The Shrubbery Surgery vs Oakfield Health Centre, Practice 2
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Shrubbery Surgery and Oakfield Health Centre, Practice 2 cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Shrubbery SurgeryDA11 8RD | Oakfield Health Centre, Practice 2DA12 5BW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.6likely range 57.3 to 91.673 survey answers | 69.7likely range 60.4 to 77.592 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.6%likely range 45.3% to 94.2%, 73 answers | 66.0%likely range 52.9% to 77.0%, 92 answers |
| Access (mean of the two below) | 85.2%likely range 80.8% to 87.7% | 78.1%likely range 73.9% to 81.6% |
| Appointments within two weeks of booking | 94.7%likely range 90.3% to 97.2%, 2,682 appointmentsClearly higher | 81.6%likely range 75.5% to 86.4%, 2,955 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 74.5%likely range 68.6% to 79.6%, 5,031 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 68.1%likely range 35.8% to 89.1%, 72 answers | 52.1%likely range 38.8% to 65.1%, 85 answers |
| Reception and admin team | 94.2%likely range 61.4% to 99.4%, 72 answers | 79.6%likely range 67.1% to 88.2%, 89 answers |
| Having a preferred professional | 28.8%likely range 9.2% to 61.8%, 71 answers | 34.8%likely range 23.8% to 47.8%, 93 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 93.7%likely range 60.1% to 99.3%, 70 answers | 78.8%likely range 66.0% to 87.7%, 86 answers |
| Contacting the practice | 75.8%likely range 42.6% to 93.0%, 73 answers | 57.2%likely range 44.2% to 69.3%, 91 answers |
| Wait for an appointment | 88.2%likely range 52.3% to 98.1%, 64 answers | 52.3%likely range 39.0% to 65.3%, 85 answers |
| Being listened to | 90.8%likely range 57.1% to 98.6%, 71 answers | 89.8%likely range 79.0% to 95.4%, 89 answers |
| Care and concern | 92.6%likely range 59.1% to 99.1%, 71 answers | 88.6%likely range 77.5% to 94.6%, 89 answers |
| Confidence and trust | 85.9%likely range 51.7% to 97.2%, 70 answers | 95.9%likely range 86.9% to 98.8%, 88 answers |
| Involvement in decisions | 94.8%likely range 59.6% to 99.6%, 64 answers | 95.5%likely range 86.0% to 98.7%, 83 answers |
| Needs met | 89.4%likely range 55.6% to 98.3%, 71 answers | 91.4%likely range 80.9% to 96.4%, 89 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.2%likely range 80.8% to 91.6%, 148 patients | 91.3%likely range 84.7% to 95.2%, 115 patients |
| Children at 18 months | 82.0%likely range 75.3% to 87.2%, 161 patients | 84.0%likely range 75.8% to 89.7%, 106 patients |
| Children at 5 years | 65.1%likely range 58.4% to 71.2%, 209 patients | 76.8%likely range 69.1% to 83.1%, 138 patients |
| Women aged 25 to 49 | 69.0%likely range 67.2% to 70.7%, 2,742 patients | 72.4%likely range 70.3% to 74.5%, 1,742 patients |
| Women aged 50 to 64 | 69.7%likely range 67.3% to 72.0%, 1,477 patients | 74.6%likely range 71.5% to 77.5%, 795 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,066August 2026 | 10,055August 2026 |
| Primary care network | Gravesend Alliance PCN | Gravesend Alliance PCN |
| Phone | 01474 356661 | 01474 537123 |
| Friends and Family Test (its own feedback) | 89.0% good or very good163 answers, June 2026 | 92.8% good or very good293 answers, June 2026 |
| Appointments (one month) | 8,403 in August 2026Same day 63.4%; face to face 45.2% | 4,206 in August 2026Same day 51.7%; face to face 82.1% |
| Antibiotic items per STAR-PU (one year) | 1.03England 0.74, April 2025 to March 2026 | 0.90England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.8 qualified permanent6.8 including trainees and locums2,515 patients per permanent GP | 2.1 qualified permanent2.1 including trainees and locums4,765 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Requires improvement |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.