Redditch · Compare
The Ridgeway Surgery vs Crabbs Cross Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Ridgeway Surgery’s Practice Grade is clearly higher than Crabbs Cross Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | The Ridgeway SurgeryB96 6DS | Crabbs Cross Medical CentreB97 5JX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 90.3likely range 87.7 to 92.1123 survey answersClearly higher | 79.5likely range 76.0 to 82.2107 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 93.9%likely range 90.8% to 96.0%, 123 answersClearly higher | 75.3%likely range 71.5% to 78.8%, 107 answers |
| Access (mean of the two below) | 81.8%likely range 77.2% to 85.4% | 89.1%likely range 81.6% to 93.2% |
| Appointments within two weeks of booking | 96.4%likely range 91.2% to 98.6%, 1,724 appointments | 97.0%likely range 87.8% to 99.3%, 756 appointments |
| Calls answered by the practice | 67.1%likely range 59.5% to 73.9%, 3,360 calls | 81.0%likely range 69.4% to 89.0%, 1,261 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 87.9%likely range 83.9% to 91.0%, 119 answers | 70.3%likely range 66.2% to 74.0%, 105 answers |
| Reception and admin team | 99.4%likely range 97.9% to 99.9%, 122 answers | 78.1%likely range 74.4% to 81.4%, 106 answers |
| Having a preferred professional | 45.4%likely range 40.2% to 50.7%, 123 answers | 42.7%likely range 38.6% to 47.0%, 106 answers |
| Seeing your preferred professional | 51.7%likely range 43.9% to 59.4%, 58 answers | 80.9%likely range 75.0% to 85.7%, 43 answers |
| Knowing the next step | 97.8%likely range 95.7% to 98.9%, 122 answers | 77.3%likely range 73.5% to 80.7%, 103 answers |
| Contacting the practice | 97.9%likely range 95.8% to 99.0%, 122 answers | 74.3%likely range 70.4% to 77.8%, 105 answers |
| Wait for an appointment | 89.6%likely range 85.7% to 92.5%, 114 answers | 75.4%likely range 71.5% to 79.0%, 100 answers |
| Being listened to | 97.6%likely range 95.3% to 98.8%, 121 answers | 75.0%likely range 71.1% to 78.6%, 102 answers |
| Care and concern | 98.1%likely range 95.9% to 99.1%, 121 answers | 74.3%likely range 70.3% to 77.9%, 102 answers |
| Confidence and trust | 98.0%likely range 95.9% to 99.1%, 121 answers | 88.3%likely range 85.2% to 90.8%, 103 answers |
| Involvement in decisions | 98.6%likely range 96.7% to 99.4%, 117 answers | 87.8%likely range 84.6% to 90.4%, 98 answers |
| Needs met | 99.1%likely range 97.4% to 99.7%, 120 answers | 89.0%likely range 85.9% to 91.4%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.6%likely range 82.3% to 98.5%, 37 patients | 97.1%likely range 85.1% to 99.5%, 34 patients |
| Children at 18 months | 100.0%likely range 90.6% to 100.0%, 37 patients | 95.3%likely range 84.5% to 98.7%, 43 patients |
| Children at 5 years | 100.0%likely range 90.1% to 100.0%, 35 patients | 94.3%likely range 81.4% to 98.4%, 35 patients |
| Women aged 25 to 49 | 77.6%likely range 74.1% to 80.8%, 581 patients | 80.3%likely range 76.8% to 83.4%, 564 patients |
| Women aged 50 to 64 | 81.9%likely range 78.4% to 85.0%, 515 patients | 84.6%likely range 79.6% to 88.7%, 241 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,872August 2026 | 3,404August 2026 |
| Primary care network | Redditch & Bromsgrove Nightingales PCN | Redditch & Bromsgrove Nightingales PCN |
| Phone | 01527 892418 | 01527 402149 |
| Friends and Family Test (its own feedback) | 96.4% good or very good84 answers, June 2026 | 89.6% good or very good48 answers, June 2026 |
| Appointments (one month) | 2,461 in August 2026Same day 55.5%; face to face 66.5% | 1,275 in August 2026Same day 43.1%; face to face 61.5% |
| Antibiotic items per STAR-PU (one year) | 0.99England 0.74, April 2025 to March 2026 | 0.75England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.2 qualified permanent2.2 including trainees and locums2,256 patients per permanent GP | 1.9 qualified permanent1.9 including trainees and locums1,824 patients per permanent GP |
| CQC rating (a separate source) | Good | Not Rated |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.