Pendle · Compare
The Richmond Hill Practice vs Harambee Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Harambee Surgery’s Practice Grade is clearly higher than The Richmond Hill Practice’s: its likely range lies wholly above.
Side by side
| Measure | The Richmond Hill PracticeBB8 0JZ | Harambee SurgeryBB8 8QU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 64.6likely range 56.8 to 71.9136 survey answers | 81.5likely range 77.6 to 84.8104 survey answersClearly higher |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 58.8%likely range 47.7% to 69.1%, 136 answers | 80.4%likely range 75.4% to 84.7%, 104 answersClearly higher |
| Access (mean of the two below) | 78.1%likely range 74.3% to 81.4% | 84.0%likely range 77.9% to 88.1% |
| Appointments within two weeks of booking | 89.8%likely range 85.2% to 93.0%, 3,549 appointments | 90.0%likely range 80.5% to 95.1%, 1,036 appointments |
| Calls answered by the practice | 66.4%likely range 60.3% to 72.0%, 5,166 calls | 77.9%likely range 70.1% to 84.2%, 2,765 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 25.9%likely range 17.2% to 37.1%, 126 answers | 94.0%likely range 90.6% to 96.3%, 101 answers |
| Reception and admin team | 69.8%likely range 58.6% to 79.1%, 130 answers | 94.0%likely range 90.5% to 96.3%, 102 answers |
| Having a preferred professional | 14.1%likely range 8.1% to 23.6%, 137 answers | 19.0%likely range 14.8% to 24.0%, 104 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 74.4%likely range 63.1% to 83.1%, 125 answers | 88.9%likely range 84.6% to 92.1%, 100 answers |
| Contacting the practice | 46.4%likely range 35.7% to 57.5%, 135 answers | 88.5%likely range 84.2% to 91.7%, 104 answers |
| Wait for an appointment | 53.4%likely range 41.3% to 65.0%, 114 answers | 56.7%likely range 50.5% to 62.7%, 93 answers |
| Being listened to | 81.2%likely range 70.8% to 88.5%, 131 answers | 82.5%likely range 77.6% to 86.5%, 102 answers |
| Care and concern | 80.1%likely range 69.5% to 87.6%, 129 answers | 81.6%likely range 76.6% to 85.7%, 103 answers |
| Confidence and trust | 86.2%likely range 76.5% to 92.3%, 130 answers | 90.4%likely range 86.3% to 93.3%, 102 answers |
| Involvement in decisions | 87.9%likely range 78.3% to 93.6%, 124 answers | 91.0%likely range 86.9% to 93.9%, 98 answers |
| Needs met | 80.0%likely range 69.6% to 87.4%, 133 answers | 91.9%likely range 88.1% to 94.5%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.8%likely range 78.2% to 91.1%, 113 patients | 94.4%likely range 81.9% to 98.5%, 36 patients |
| Children at 18 months | 80.9%likely range 72.7% to 87.0%, 115 patients | 91.7%likely range 78.2% to 97.1%, 36 patients |
| Children at 5 years | 80.5%likely range 72.4% to 86.6%, 118 patients | 87.0%likely range 74.3% to 93.9%, 46 patients |
| Women aged 25 to 49 | 67.5%likely range 65.4% to 69.5%, 2,005 patients | 86.9%likely range 84.1% to 89.3%, 641 patients |
| Women aged 50 to 64 | 69.1%likely range 66.2% to 71.8%, 1,051 patients | 84.3%likely range 81.0% to 87.1%, 535 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,747August 2026 | 4,589August 2026 |
| Primary care network | Pendle East PCN | Pendle East PCN |
| Phone | 01282 731731 | 01282 868482 |
| Friends and Family Test (its own feedback) | 92.6% good or very good216 answers, June 2026 | 92.8% good or very good125 answers, June 2026 |
| Appointments (one month) | 4,725 in August 2026Same day 40.5%; face to face 51.0% | 1,745 in August 2026Same day 24.8%; face to face 78.6% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.2 qualified permanent6.3 including trainees and locums3,025 patients per permanent GP | No valid GP records for August 2026 |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.