Hertsmere · Compare
The Red House Group vs The Grove Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Red House Group and The Grove Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Red House GroupWD7 7JQ | The Grove Medical CentreWD6 4PR |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.0likely range 72.4 to 90.9111 survey answers | 78.7likely range 71.3 to 84.4114 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 80.9%likely range 64.5% to 90.8%, 111 answers | 76.0%likely range 65.6% to 84.0%, 114 answers |
| Access (mean of the two below) | 91.0%likely range 87.4% to 92.8% | 84.8%likely range 81.1% to 87.9% |
| Appointments within two weeks of booking | 97.6%likely range 91.5% to 99.4%, 1,222 appointments | 93.7%likely range 90.1% to 96.0%, 4,194 appointments |
| Calls answered by the practice | 84.2%likely range 80.4% to 87.4%, 8,739 calls | 75.9%likely range 69.3% to 81.5%, 3,906 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 79.0%likely range 61.7% to 89.8%, 102 answers | 48.7%likely range 37.7% to 59.8%, 106 answers |
| Reception and admin team | 87.1%likely range 71.4% to 94.8%, 108 answers | 84.2%likely range 74.4% to 90.7%, 108 answers |
| Having a preferred professional | 40.2%likely range 25.2% to 57.2%, 110 answers | 24.3%likely range 16.2% to 34.7%, 113 answers |
| Seeing your preferred professional | 72.8%likely range 46.2% to 89.3%, 47 answers | 44.5%likely range 26.0% to 64.8%, 32 answers |
| Knowing the next step | 91.3%likely range 76.7% to 97.1%, 109 answers | 82.9%likely range 73.2% to 89.7%, 111 answers |
| Contacting the practice | 82.7%likely range 66.5% to 92.0%, 111 answers | 80.9%likely range 70.9% to 88.1%, 111 answers |
| Wait for an appointment | 65.5%likely range 47.5% to 80.0%, 100 answers | 72.8%likely range 61.4% to 81.8%, 99 answers |
| Being listened to | 82.3%likely range 65.9% to 91.8%, 109 answers | 86.3%likely range 76.7% to 92.3%, 107 answers |
| Care and concern | 80.5%likely range 63.9% to 90.6%, 109 answers | 88.5%likely range 79.3% to 93.9%, 106 answers |
| Confidence and trust | 85.2%likely range 69.0% to 93.7%, 106 answers | 91.0%likely range 82.4% to 95.6%, 107 answers |
| Involvement in decisions | 88.3%likely range 72.4% to 95.6%, 104 answers | 92.2%likely range 83.7% to 96.5%, 101 answers |
| Needs met | 85.4%likely range 69.6% to 93.8%, 110 answers | 91.9%likely range 83.5% to 96.3%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.0%likely range 79.4% to 90.8%, 143 patients | 80.3%likely range 72.2% to 86.5%, 117 patients |
| Children at 18 months | 82.1%likely range 75.5% to 87.2%, 162 patients | 72.6%likely range 64.1% to 79.7%, 124 patients |
| Children at 5 years | 83.8%likely range 77.8% to 88.4%, 185 patients | 74.8%likely range 67.1% to 81.2%, 143 patients |
| Women aged 25 to 49 | 77.8%likely range 76.2% to 79.4%, 2,676 patients | 71.7%likely range 69.8% to 73.5%, 2,287 patients |
| Women aged 50 to 64 | 82.6%likely range 80.9% to 84.3%, 1,902 patients | 79.8%likely range 77.2% to 82.1%, 1,025 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 18,538August 2026 | 12,260August 2026 |
| Primary care network | Herts Five PCN | Herts Five PCN |
| Phone | 01923 855606 | 020 35383959 |
| Friends and Family Test (its own feedback) | 93.5% good or very good662 answers, June 2026 | 96.8% good or very good216 answers, June 2026 |
| Appointments (one month) | 4,836 in August 2026Same day 33.6%; face to face 72.0% | 5,673 in August 2026Same day 60.6%; face to face 37.7% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 0.93England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.5 qualified permanent11.6 including trainees and locums1,958 patients per permanent GP | 3.9 qualified permanent4.7 including trainees and locums3,164 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.