Westminster · Compare
The Randolph Surgery vs Third Floor Lanark Road Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Third Floor Lanark Road Medical Centre’s Practice Grade is clearly higher than The Randolph Surgery’s: its likely range lies wholly above.
Side by side
| Measure | The Randolph SurgeryW9 1NH | Third Floor Lanark Road Medical CentreW9 1NZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 60.2likely range 47.3 to 72.198 survey answers | 85.4likely range 80.7 to 88.972 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 55.5%likely range 37.1% to 72.4%, 98 answers | 87.4%likely range 81.6% to 91.6%, 72 answersClearly higher |
| Access (mean of the two below) | 71.1%likely range 66.1% to 75.4% | 80.6%likely range 72.4% to 86.7% |
| Appointments within two weeks of booking | 80.6%likely range 75.6% to 84.9%, 4,200 appointments | 71.7%likely range 56.9% to 83.0%, 651 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 89.4%likely range 82.2% to 93.9%, 2,238 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 27.3%likely range 13.9% to 46.7%, 94 answers | 76.2%likely range 69.0% to 82.1%, 68 answers |
| Reception and admin team | 68.0%likely range 48.6% to 82.7%, 94 answers | 95.9%likely range 91.7% to 98.0%, 71 answers |
| Having a preferred professional | 20.2%likely range 9.2% to 38.8%, 98 answers | 48.4%likely range 41.0% to 55.8%, 72 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 69.3%likely range 58.9% to 78.1%, 37 answers |
| Knowing the next step | 77.9%likely range 57.6% to 90.2%, 84 answers | 80.7%likely range 74.1% to 86.0%, 71 answers |
| Contacting the practice | 51.8%likely range 33.6% to 69.6%, 95 answers | 85.2%likely range 79.1% to 89.8%, 71 answers |
| Wait for an appointment | 63.0%likely range 42.7% to 79.5%, 85 answers | 75.8%likely range 68.2% to 82.1%, 61 answers |
| Being listened to | 80.6%likely range 61.4% to 91.6%, 91 answers | 91.3%likely range 86.0% to 94.8%, 68 answers |
| Care and concern | 71.7%likely range 51.9% to 85.7%, 90 answers | 86.0%likely range 79.9% to 90.5%, 69 answers |
| Confidence and trust | 84.4%likely range 65.6% to 93.9%, 90 answers | 91.8%likely range 86.4% to 95.2%, 66 answers |
| Involvement in decisions | 82.9%likely range 63.3% to 93.2%, 86 answers | 92.6%likely range 87.3% to 95.8%, 63 answers |
| Needs met | 82.9%likely range 63.9% to 93.0%, 91 answers | 94.6%likely range 89.8% to 97.2%, 65 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 78.5%likely range 70.4% to 84.9%, 121 patients | 81.1%likely range 65.8% to 90.5%, 37 patients |
| Children at 18 months | 64.5%likely range 56.2% to 72.0%, 138 patients | 71.4%likely range 54.9% to 83.7%, 35 patients |
| Children at 5 years | 57.7%likely range 49.1% to 65.8%, 130 patients | 61.1%likely range 44.9% to 75.2%, 36 patients |
| Women aged 25 to 49 | 54.1%likely range 52.4% to 55.8%, 3,339 patients | 37.3%likely range 33.9% to 40.9%, 723 patients |
| Women aged 50 to 64 | 65.6%likely range 62.2% to 68.7%, 816 patients | 58.7%likely range 53.7% to 63.5%, 385 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,774August 2026 | 4,594August 2026 |
| Primary care network | St John's Wood & Maida Vale PCN | St John's Wood & Maida Vale PCN |
| Phone | 020 72662621 | 020 76248616 |
| Friends and Family Test (its own feedback) | 73.6% good or very good72 answers, June 2026 | 78.9% good or very good123 answers, June 2026 |
| Appointments (one month) | 4,262 in August 2026Same day 68.6%; face to face 89.2% | 1,160 in August 2026Same day 32.3%; face to face 63.0% |
| Antibiotic items per STAR-PU (one year) | 0.39England 0.74, April 2025 to March 2026 | 0.62England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.4 qualified permanent4.3 including trainees and locums3,444 patients per permanent GP | 1.6 qualified permanent1.9 including trainees and locums2,970 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.