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The Potteries vs Tilehurst Village Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Potteries and Tilehurst Village Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The PotteriesRG30 6BW | Tilehurst Village SurgeryRG31 5PP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.3likely range 57.7 to 80.987 survey answers | 76.8likely range 60.5 to 87.187 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 71.2%likely range 52.0% to 84.9%, 87 answers | 74.0%likely range 50.8% to 88.7%, 87 answers |
| Access (mean of the two below) | 71.2%likely range 66.9% to 75.0% | 83.2%likely range 79.6% to 86.2%Clearly higher |
| Appointments within two weeks of booking | 80.1%likely range 74.6% to 84.7%, 3,667 appointments | 93.8%likely range 90.1% to 96.2%, 3,802 appointmentsClearly higher |
| Calls answered by the practice | 62.2%likely range 55.6% to 68.3%, 4,615 calls | 72.6%likely range 66.4% to 78.1%, 4,636 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 32.5%likely range 17.9% to 51.6%, 87 answers | 63.4%likely range 39.9% to 81.9%, 82 answers |
| Reception and admin team | 83.7%likely range 65.3% to 93.4%, 85 answers | 87.1%likely range 64.0% to 96.2%, 82 answers |
| Having a preferred professional | 22.2%likely range 10.6% to 40.8%, 89 answers | 10.5%likely range 2.8% to 32.2%, 87 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 65.6%likely range 46.1% to 81.0%, 83 answers | 83.6%likely range 60.3% to 94.5%, 83 answers |
| Contacting the practice | 52.4%likely range 34.4% to 69.9%, 88 answers | 75.6%likely range 52.3% to 89.8%, 86 answers |
| Wait for an appointment | 55.0%likely range 35.0% to 73.5%, 73 answers | 71.9%likely range 46.8% to 88.1%, 75 answers |
| Being listened to | 87.4%likely range 69.6% to 95.5%, 85 answers | 85.6%likely range 62.2% to 95.6%, 81 answers |
| Care and concern | 86.3%likely range 68.4% to 94.8%, 86 answers | 84.8%likely range 61.1% to 95.2%, 80 answers |
| Confidence and trust | 94.4%likely range 78.7% to 98.7%, 86 answers | 88.4%likely range 65.5% to 96.9%, 81 answers |
| Involvement in decisions | 96.8%likely range 81.4% to 99.5%, 82 answers | 84.6%likely range 59.8% to 95.3%, 74 answers |
| Needs met | 89.8%likely range 72.5% to 96.7%, 85 answers | 92.6%likely range 71.0% to 98.5%, 83 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.8%likely range 84.7% to 95.8%, 98 patients | 87.6%likely range 80.0% to 92.6%, 105 patients |
| Children at 18 months | 84.0%likely range 76.6% to 89.4%, 125 patients | 91.5%likely range 85.1% to 95.3%, 118 patients |
| Children at 5 years | 95.0%likely range 90.1% to 97.6%, 141 patients | 90.8%likely range 84.3% to 94.8%, 120 patients |
| Women aged 25 to 49 | 74.3%likely range 72.5% to 76.0%, 2,357 patients | 60.6%likely range 58.7% to 62.5%, 2,515 patients |
| Women aged 50 to 64 | 75.3%likely range 72.9% to 77.6%, 1,260 patients | 70.7%likely range 68.0% to 73.2%, 1,207 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,326August 2026 | 14,406August 2026 |
| Primary care network | The Triangle PCN | The Triangle PCN |
| Phone | 0118 9427528 | 0118 9452612 |
| Friends and Family Test (its own feedback) | 95.9% good or very good339 answers, June 2026 | 82.4% good or very good341 answers, June 2026 |
| Appointments (one month) | 6,702 in August 2026Same day 42.1%; face to face 63.5% | 5,559 in August 2026Same day 49.4%; face to face 40.9% |
| Antibiotic items per STAR-PU (one year) | 0.74England 0.74, April 2025 to March 2026 | 0.89England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.1 qualified permanent7.2 including trainees and locums2,815 patients per permanent GP | 8.3 qualified permanent8.3 including trainees and locums1,728 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.