North Hertfordshire · Compare
The Portmill Surgery vs Bancroft Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Portmill Surgery and Bancroft Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Portmill SurgerySG4 9TH | Bancroft Medical CentreSG5 1LH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.7likely range 75.4 to 86.7112 survey answers | 70.7likely range 60.6 to 78.5115 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 90.2%likely range 79.9% to 95.5%, 112 answers | 70.7%likely range 56.4% to 81.8%, 115 answers |
| Access (mean of the two below) | 65.1%likely range 60.4% to 69.5% | 70.5%likely range 66.1% to 74.3% |
| Appointments within two weeks of booking | 67.7%likely range 60.6% to 74.1%, 2,801 appointments | 80.9%likely range 74.2% to 86.3%, 2,446 appointmentsClearly higher |
| Calls answered by the practice | 62.4%likely range 56.1% to 68.4%, 4,911 calls | 59.9%likely range 54.2% to 65.4%, 6,122 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 51.7%likely range 38.9% to 64.3%, 107 answers | 37.1%likely range 24.5% to 51.8%, 111 answers |
| Reception and admin team | 83.0%likely range 71.3% to 90.5%, 111 answers | 77.0%likely range 63.1% to 86.8%, 115 answers |
| Having a preferred professional | 24.9%likely range 15.5% to 37.4%, 111 answers | 27.1%likely range 16.3% to 41.3%, 114 answers |
| Seeing your preferred professional | 31.5%likely range 14.8% to 55.0%, 35 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.7%likely range 79.2% to 95.2%, 112 answers | 74.5%likely range 60.0% to 85.0%, 110 answers |
| Contacting the practice | 70.2%likely range 57.5% to 80.5%, 111 answers | 67.4%likely range 52.9% to 79.2%, 114 answers |
| Wait for an appointment | 80.2%likely range 67.5% to 88.8%, 100 answers | 66.7%likely range 51.5% to 79.0%, 104 answers |
| Being listened to | 93.9%likely range 84.3% to 97.8%, 107 answers | 77.8%likely range 63.8% to 87.5%, 112 answers |
| Care and concern | 94.1%likely range 84.7% to 97.9%, 109 answers | 78.3%likely range 64.3% to 87.8%, 112 answers |
| Confidence and trust | 97.8%likely range 89.9% to 99.6%, 107 answers | 84.0%likely range 70.6% to 91.9%, 112 answers |
| Involvement in decisions | 98.1%likely range 90.1% to 99.7%, 103 answers | 86.8%likely range 73.2% to 94.0%, 102 answers |
| Needs met | 94.7%likely range 85.5% to 98.2%, 109 answers | 86.7%likely range 73.7% to 93.8%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 99.2%likely range 95.7% to 99.9%, 127 patients | 94.3%likely range 90.4% to 96.6%, 227 patients |
| Children at 18 months | 95.6%likely range 90.6% to 97.9%, 135 patients | 96.1%likely range 92.5% to 98.0%, 206 patients |
| Children at 5 years | 97.8%likely range 93.8% to 99.3%, 139 patients | 93.6%likely range 89.7% to 96.1%, 233 patients |
| Women aged 25 to 49 | 77.4%likely range 75.7% to 79.0%, 2,458 patients | 78.1%likely range 76.7% to 79.4%, 3,426 patients |
| Women aged 50 to 64 | 83.6%likely range 81.6% to 85.4%, 1,424 patients | 82.5%likely range 80.4% to 84.4%, 1,380 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,620August 2026 | 17,792August 2026 |
| Primary care network | Hitchin and Whitwell PCN | Hitchin and Whitwell PCN |
| Phone | 01462 451575 | 01462 654040 |
| Friends and Family Test (its own feedback) | 94.5% good or very good344 answers, June 2026 | 88.1% good or very good369 answers, June 2026 |
| Appointments (one month) | 5,282 in August 2026Same day 33.7%; face to face 61.7% | 6,272 in August 2026Same day 40.2%; face to face 71.3% |
| Antibiotic items per STAR-PU (one year) | 0.65England 0.74, April 2025 to March 2026 | 0.60England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.3 qualified permanent10.9 including trainees and locums2,012 patients per permanent GP | 8.4 qualified permanent13.1 including trainees and locums2,119 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.