Harrow · Compare
The Pinner Road Surgery vs The Shaftesbury Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Shaftesbury Medical Centre’s Practice Grade is clearly higher than The Pinner Road Surgery’s: its likely range lies wholly above.
Side by side
| Measure | The Pinner Road SurgeryHA1 4JS | The Shaftesbury Medical CentreHA2 0AH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 67.0likely range 61.8 to 71.890 survey answers | 84.6likely range 79.9 to 88.1102 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 60.6%likely range 53.6% to 67.2%, 90 answers | 83.4%likely range 77.1% to 88.2%, 102 answersClearly higher |
| Access (mean of the two below) | 81.9%likely range 75.5% to 86.3% | 87.1%likely range 82.1% to 90.7% |
| Appointments within two weeks of booking | 93.2%likely range 84.3% to 97.2%, 993 appointments | 97.5%likely range 92.7% to 99.1%, 1,766 appointments |
| Calls answered by the practice | 70.6%likely range 61.3% to 78.4%, 2,233 calls | 76.7%likely range 67.8% to 83.7%, 2,216 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 53.2%likely range 46.2% to 60.0%, 91 answers | 60.5%likely range 52.8% to 67.7%, 96 answers |
| Reception and admin team | 69.7%likely range 62.9% to 75.8%, 89 answers | 86.2%likely range 80.1% to 90.6%, 99 answers |
| Having a preferred professional | 29.6%likely range 23.6% to 36.4%, 89 answers | 43.2%likely range 36.0% to 50.8%, 100 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 13.3%likely range 7.0% to 23.9%, 39 answers |
| Knowing the next step | 84.7%likely range 78.7% to 89.2%, 83 answers | 80.8%likely range 74.0% to 86.2%, 95 answers |
| Contacting the practice | 60.8%likely range 53.8% to 67.4%, 90 answers | 73.3%likely range 66.2% to 79.5%, 99 answers |
| Wait for an appointment | 51.4%likely range 43.6% to 59.1%, 73 answers | 79.5%likely range 72.5% to 85.0%, 93 answers |
| Being listened to | 72.0%likely range 65.2% to 78.0%, 85 answers | 87.9%likely range 82.1% to 92.0%, 99 answers |
| Care and concern | 73.4%likely range 66.6% to 79.3%, 85 answers | 90.8%likely range 85.4% to 94.3%, 97 answers |
| Confidence and trust | 81.5%likely range 75.1% to 86.5%, 83 answers | 90.2%likely range 84.7% to 93.8%, 99 answers |
| Involvement in decisions | 83.2%likely range 76.8% to 88.2%, 77 answers | 91.5%likely range 86.1% to 94.9%, 95 answers |
| Needs met | 78.2%likely range 71.7% to 83.6%, 85 answers | 88.1%likely range 82.2% to 92.2%, 96 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.3%likely range 81.4% to 98.4%, 35 patients | 86.4%likely range 75.5% to 93.0%, 59 patients |
| Children at 18 months | 88.9%likely range 74.7% to 95.6%, 36 patients | 69.8%likely range 54.9% to 81.4%, 43 patients |
| Children at 5 years | 94.1%likely range 73.0% to 99.0%, 17 patients | 59.3%likely range 46.0% to 71.3%, 54 patients |
| Women aged 25 to 49 | 46.6%likely range 43.4% to 49.9%, 894 patients | 53.3%likely range 50.3% to 56.2%, 1,111 patients |
| Women aged 50 to 64 | 77.1%likely range 72.1% to 81.4%, 314 patients | 71.0%likely range 66.6% to 75.1%, 438 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,257August 2026 | 5,312August 2026 |
| Primary care network | Harrow Collaborative PCN | Harrow Collaborative PCN |
| Phone | 020 84270130 | 020 84235500 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 84.9% good or very good73 answers, June 2026 |
| Appointments (one month) | 1,717 in August 2026Same day 30.1%; face to face 54.3% | 5,814 in August 2026Same day 72.8%; face to face 66.8% |
| Antibiotic items per STAR-PU (one year) | 0.53England 0.74, April 2025 to March 2026 | 0.65England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.3 qualified permanent2.5 including trainees and locums1,867 patients per permanent GP | 2.8 qualified permanent3.6 including trainees and locums1,925 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.