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The Pinn Medical Centre vs The Ridgeway Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Pinn Medical Centre and The Ridgeway Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Pinn Medical CentreHA5 3EE | The Ridgeway SurgeryHA2 7DU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.6likely range 52.3 to 81.9103 survey answers | 78.0likely range 66.6 to 85.8115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 68.0%likely range 43.4% to 85.5%, 103 answers | 76.2%likely range 59.9% to 87.3%, 115 answers |
| Access (mean of the two below) | 73.1%likely range 69.8% to 76.1% | 82.1%likely range 78.9% to 84.8%Clearly higher |
| Appointments within two weeks of booking | 85.0%likely range 80.8% to 88.4%, 5,226 appointments | 94.7%likely range 91.6% to 96.7%, 4,815 appointmentsClearly higher |
| Calls answered by the practice | 61.2%likely range 56.0% to 66.1%, 7,491 calls | 69.4%likely range 63.9% to 74.5%, 5,978 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 24.8%likely range 9.7% to 50.3%, 98 answers | 51.7%likely range 35.5% to 67.6%, 110 answers |
| Reception and admin team | 72.9%likely range 47.7% to 88.8%, 100 answers | 81.9%likely range 66.2% to 91.3%, 114 answers |
| Having a preferred professional | 27.3%likely range 11.4% to 52.3%, 102 answers | 39.1%likely range 24.8% to 55.6%, 116 answers |
| Seeing your preferred professional | 20.9%likely range 3.5% to 65.9%, 30 answers | 37.1%likely range 18.1% to 61.2%, 53 answers |
| Knowing the next step | 79.6%likely range 53.7% to 92.9%, 95 answers | 84.8%likely range 69.5% to 93.2%, 114 answers |
| Contacting the practice | 63.4%likely range 38.9% to 82.5%, 101 answers | 68.6%likely range 52.1% to 81.4%, 116 answers |
| Wait for an appointment | 71.5%likely range 45.2% to 88.4%, 92 answers | 72.7%likely range 55.6% to 85.0%, 107 answers |
| Being listened to | 80.6%likely range 55.3% to 93.3%, 98 answers | 85.9%likely range 70.8% to 93.9%, 115 answers |
| Care and concern | 81.6%likely range 56.5% to 93.8%, 99 answers | 88.3%likely range 73.6% to 95.3%, 115 answers |
| Confidence and trust | 91.7%likely range 68.0% to 98.3%, 99 answers | 96.4%likely range 84.0% to 99.3%, 111 answers |
| Involvement in decisions | 89.4%likely range 64.7% to 97.5%, 96 answers | 91.7%likely range 77.5% to 97.3%, 110 answers |
| Needs met | 84.6%likely range 59.6% to 95.4%, 98 answers | 86.9%likely range 72.0% to 94.5%, 115 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 83.2%likely range 77.4% to 87.8%, 197 patients | 89.6%likely range 82.6% to 93.9%, 115 patients |
| Children at 18 months | 82.8%likely range 77.1% to 87.3%, 209 patients | 84.6%likely range 77.1% to 89.9%, 123 patients |
| Children at 5 years | 72.5%likely range 66.8% to 77.7%, 255 patients | 86.0%likely range 79.0% to 91.0%, 129 patients |
| Women aged 25 to 49 | 64.6%likely range 63.1% to 66.1%, 3,914 patients | 58.4%likely range 56.5% to 60.2%, 2,733 patients |
| Women aged 50 to 64 | 76.8%likely range 74.9% to 78.7%, 1,942 patients | 71.7%likely range 69.1% to 74.2%, 1,188 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 22,208August 2026 | 14,608August 2026 |
| Primary care network | Healthsense PCN | Healthsense PCN |
| Phone | 020 88665766 | 020 84272470 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 76.5% good or very good294 answers, June 2026 |
| Appointments (one month) | 10,302 in August 2026Same day 57.3%; face to face 60.2% | 8,146 in August 2026Same day 57.0%; face to face 92.4% |
| Antibiotic items per STAR-PU (one year) | 0.90England 0.74, April 2025 to March 2026 | 0.80England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 13.3 qualified permanent14.8 including trainees and locums1,669 patients per permanent GP | 6.2 qualified permanent8.8 including trainees and locums2,351 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.