Kensington and Chelsea · Compare
The Pembridge Villas Surgery vs Portobello Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Pembridge Villas Surgery and Portobello Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Pembridge Villas SurgeryW11 3EP | Portobello Medical CentreW11 2EH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.7likely range 77.7 to 91.4119 survey answers | 82.2likely range 79.2 to 84.7129 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 88.0%likely range 75.2% to 94.7%, 119 answers | 79.6%likely range 76.0% to 82.8%, 129 answers |
| Access (mean of the two below) | 83.4%likely range 80.3% to 86.0% | 88.1%likely range 82.5% to 91.6% |
| Appointments within two weeks of booking | 95.7%likely range 92.7% to 97.5%, 4,288 appointments | 88.5%likely range 80.6% to 93.4%, 1,492 appointments |
| Calls answered by the practice | 71.0%likely range 65.6% to 75.9%, 6,249 calls | 87.6%likely range 79.8% to 92.7%, 2,107 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 85.6%likely range 71.9% to 93.3%, 113 answers | 77.8%likely range 74.0% to 81.2%, 123 answers |
| Reception and admin team | 96.3%likely range 85.7% to 99.1%, 116 answers | 91.9%likely range 89.2% to 94.0%, 126 answers |
| Having a preferred professional | 51.5%likely range 37.1% to 65.6%, 119 answers | 39.3%likely range 35.2% to 43.5%, 129 answers |
| Seeing your preferred professional | 67.8%likely range 46.7% to 83.5%, 60 answers | 61.8%likely range 55.2% to 68.0%, 55 answers |
| Knowing the next step | 96.4%likely range 85.6% to 99.2%, 111 answers | 85.4%likely range 82.1% to 88.2%, 126 answers |
| Contacting the practice | 85.4%likely range 71.8% to 93.1%, 116 answers | 76.4%likely range 72.5% to 79.8%, 127 answers |
| Wait for an appointment | 77.2%likely range 62.2% to 87.4%, 111 answers | 62.9%likely range 58.5% to 67.1%, 117 answers |
| Being listened to | 97.6%likely range 87.5% to 99.6%, 113 answers | 87.6%likely range 84.4% to 90.2%, 124 answers |
| Care and concern | 93.5%likely range 81.7% to 97.9%, 113 answers | 86.5%likely range 83.2% to 89.2%, 123 answers |
| Confidence and trust | 93.7%likely range 82.0% to 98.0%, 113 answers | 91.6%likely range 88.8% to 93.7%, 123 answers |
| Involvement in decisions | 90.8%likely range 77.8% to 96.6%, 107 answers | 89.5%likely range 86.4% to 91.9%, 119 answers |
| Needs met | 95.3%likely range 84.1% to 98.7%, 112 answers | 91.0%likely range 88.1% to 93.2%, 124 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.4%likely range 79.8% to 91.1%, 140 patients | 69.4%likely range 55.5% to 80.5%, 49 patients |
| Children at 18 months | 76.2%likely range 67.9% to 82.9%, 122 patients | 63.2%likely range 47.3% to 76.6%, 38 patients |
| Children at 5 years | 59.3%likely range 50.1% to 67.9%, 113 patients | 57.5%likely range 42.2% to 71.5%, 40 patients |
| Women aged 25 to 49 | 50.9%likely range 49.2% to 52.5%, 3,504 patients | 52.2%likely range 49.5% to 54.7%, 1,417 patients |
| Women aged 50 to 64 | 62.4%likely range 59.7% to 65.1%, 1,248 patients | 69.7%likely range 64.8% to 74.2%, 363 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,315August 2026 | 4,247August 2026 |
| Primary care network | West-Hill Health PCN | West-Hill Health PCN |
| Phone | 020 77272222 | 020 77272326 |
| Friends and Family Test (its own feedback) | 91.7% good or very good121 answers, June 2026 | 100.0% good or very good35 answers, June 2026 |
| Appointments (one month) | 6,187 in August 2026Same day 40.1%; face to face 77.6% | 2,020 in August 2026Same day 31.9%; face to face 65.6% |
| Antibiotic items per STAR-PU (one year) | 0.41England 0.74, April 2025 to March 2026 | 0.29England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.2 qualified permanent5.2 including trainees and locums2,580 patients per permanent GP | 1.3 qualified permanent1.3 including trainees and locums3,185 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.