Redbridge · Compare
The Palms Medical Centre vs The Doctors House
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Palms Medical Centre and The Doctors House cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Palms Medical CentreIG2 7NW | The Doctors HouseIG3 8LF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.4likely range 61.0 to 78.581 survey answers | 66.8likely range 58.0 to 74.789 survey answers |
| Label (against the England average) | No label | No label |
| Patients who describe the practice as good | 63.1%likely range 49.9% to 74.6%, 81 answers | 60.3%likely range 48.1% to 71.4%, 89 answers |
| Access (mean of the two below) | 87.3%likely range 81.3% to 91.3% | 81.7%likely range 75.7% to 86.3% |
| Appointments within two weeks of booking | 92.9%likely range 87.4% to 96.1%, 2,145 appointments | 87.0%likely range 80.9% to 91.4%, 2,445 appointments |
| Calls answered by the practice | 81.6%likely range 71.0% to 88.9%, 1,476 calls | 76.3%likely range 66.0% to 84.3%, 1,694 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 36.3%likely range 24.7% to 49.7%, 78 answers | 20.5%likely range 12.2% to 32.4%, 83 answers |
| Reception and admin team | 76.8%likely range 64.1% to 86.1%, 80 answers | 78.9%likely range 67.2% to 87.3%, 85 answers |
| Having a preferred professional | 37.5%likely range 26.0% to 50.6%, 82 answers | 47.0%likely range 35.3% to 59.1%, 88 answers |
| Seeing your preferred professional | 28.1%likely range 14.8% to 46.9%, 41 answers | 37.4%likely range 22.1% to 55.6%, 41 answers |
| Knowing the next step | 64.1%likely range 50.6% to 75.7%, 78 answers | 71.9%likely range 59.5% to 81.7%, 83 answers |
| Contacting the practice | 55.4%likely range 42.4% to 67.8%, 81 answers | 58.6%likely range 46.3% to 69.9%, 88 answers |
| Wait for an appointment | 48.1%likely range 34.4% to 62.0%, 69 answers | 69.8%likely range 56.1% to 80.6%, 71 answers |
| Being listened to | 86.2%likely range 74.4% to 93.1%, 77 answers | 79.9%likely range 68.2% to 88.1%, 84 answers |
| Care and concern | 84.6%likely range 72.4% to 92.0%, 76 answers | 84.8%likely range 73.6% to 91.7%, 83 answers |
| Confidence and trust | 92.0%likely range 81.4% to 96.8%, 76 answers | 92.2%likely range 82.6% to 96.7%, 83 answers |
| Involvement in decisions | 87.9%likely range 76.3% to 94.3%, 76 answers | 94.1%likely range 84.8% to 97.9%, 79 answers |
| Needs met | 89.8%likely range 78.6% to 95.5%, 76 answers | 87.5%likely range 76.4% to 93.8%, 78 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.8%likely range 80.8% to 96.8%, 49 patients | 93.4%likely range 85.5% to 97.2%, 76 patients |
| Children at 18 months | 78.8%likely range 62.2% to 89.3%, 33 patients | 91.8%likely range 83.2% to 96.2%, 73 patients |
| Children at 5 years | 76.9%likely range 63.9% to 86.3%, 52 patients | 92.4%likely range 84.4% to 96.5%, 79 patients |
| Women aged 25 to 49 | 43.1%likely range 40.3% to 45.9%, 1,191 patients | 71.0%likely range 68.6% to 73.2%, 1,453 patients |
| Women aged 50 to 64 | 71.1%likely range 67.4% to 74.5%, 612 patients | 81.8%likely range 78.5% to 84.7%, 594 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,895August 2026 | 8,125August 2026 |
| Primary care network | Seven Kings PCN | Seven Kings PCN |
| Phone | 020 85546817 | 020 89838211 |
| Friends and Family Test (its own feedback) | 86.2% good or very good181 answers, June 2026 | 82.1% good or very good195 answers, June 2026 |
| Appointments (one month) | 2,665 in August 2026Same day 42.8%; face to face 58.1% | 3,079 in August 2026Same day 52.2%; face to face 80.1% |
| Antibiotic items per STAR-PU (one year) | 0.58England 0.74, April 2025 to March 2026 | 0.63England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.9 qualified permanent2.9 including trainees and locums2,351 patients per permanent GP | 2.9 qualified permanent2.9 including trainees and locums2,808 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.