Hillingdon · Compare
The Oakland Medical Centre vs Otterfield Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Oakland Medical Centre and Otterfield Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Oakland Medical CentreUB10 9JX | Otterfield Medical CentreUB7 8PE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.3likely range 70.6 to 79.3126 survey answers | 77.0likely range 70.2 to 82.694 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 72.9%likely range 66.6% to 78.4%, 126 answers | 72.1%likely range 62.6% to 80.0%, 94 answers |
| Access (mean of the two below) | 80.8%likely range 75.2% to 83.9% | 88.3%likely range 83.5% to 91.3% |
| Appointments within two weeks of booking | 99.7%likely range 90.8% to 100.0%, 621 appointments | 95.3%likely range 88.4% to 98.2%, 1,267 appointments |
| Calls answered by the practice | 61.7%likely range 55.1% to 67.9%, 4,539 calls | 81.2%likely range 74.6% to 86.4%, 3,468 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 51.1%likely range 44.4% to 57.9%, 122 answers | 63.2%likely range 53.0% to 72.2%, 89 answers |
| Reception and admin team | 77.0%likely range 70.8% to 82.2%, 121 answers | 80.4%likely range 71.5% to 87.1%, 93 answers |
| Having a preferred professional | 28.2%likely range 22.6% to 34.5%, 126 answers | 50.4%likely range 40.8% to 60.0%, 95 answers |
| Seeing your preferred professional | 38.5%likely range 26.5% to 52.2%, 32 answers | 25.2%likely range 14.0% to 41.0%, 37 answers |
| Knowing the next step | 77.9%likely range 71.8% to 83.0%, 123 answers | 80.6%likely range 71.4% to 87.4%, 88 answers |
| Contacting the practice | 62.5%likely range 55.8% to 68.7%, 125 answers | 79.9%likely range 71.0% to 86.6%, 94 answers |
| Wait for an appointment | 58.4%likely range 51.2% to 65.3%, 108 answers | 70.3%likely range 60.2% to 78.7%, 86 answers |
| Being listened to | 83.3%likely range 77.7% to 87.8%, 122 answers | 88.1%likely range 80.3% to 93.1%, 94 answers |
| Care and concern | 82.1%likely range 76.3% to 86.7%, 122 answers | 84.6%likely range 76.2% to 90.4%, 94 answers |
| Confidence and trust | 89.7%likely range 84.9% to 93.2%, 122 answers | 96.0%likely range 90.1% to 98.5%, 93 answers |
| Involvement in decisions | 89.1%likely range 83.8% to 92.8%, 112 answers | 84.7%likely range 76.3% to 90.5%, 93 answers |
| Needs met | 86.5%likely range 81.2% to 90.5%, 121 answers | 88.7%likely range 80.9% to 93.6%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.4%likely range 87.9% to 99.0%, 56 patients | 90.1%likely range 81.0% to 95.1%, 71 patients |
| Children at 18 months | 96.7%likely range 88.6% to 99.1%, 60 patients | 82.9%likely range 72.4% to 89.9%, 70 patients |
| Children at 5 years | 92.6%likely range 84.8% to 96.6%, 81 patients | 74.0%likely range 63.3% to 82.5%, 77 patients |
| Women aged 25 to 49 | 74.4%likely range 71.8% to 76.8%, 1,178 patients | 68.9%likely range 66.2% to 71.4%, 1,227 patients |
| Women aged 50 to 64 | 82.0%likely range 78.7% to 84.8%, 593 patients | 75.9%likely range 72.2% to 79.3%, 560 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,783August 2026 | 7,067August 2026 |
| Primary care network | Colne Union PCN | Colne Union PCN |
| Phone | 01895 237411 | 01895 452540 |
| Friends and Family Test (its own feedback) | 84.8% good or very good198 answers, June 2026 | 96.1% good or very good153 answers, June 2026 |
| Appointments (one month) | 3,838 in August 2026Same day 52.0%; face to face 76.3% | 3,221 in August 2026Same day 47.1%; face to face 71.1% |
| Antibiotic items per STAR-PU (one year) | 0.75England 0.74, April 2025 to March 2026 | 0.96England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.6 qualified permanent2.9 including trainees and locums2,602 patients per permanent GP | 3.6 qualified permanent6.6 including trainees and locums1,970 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.