Folkestone and Hythe · Compare
The New Surgery vs Guildhall Street Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The New Surgery and Guildhall Street Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The New SurgeryCT19 5SR | Guildhall Street SurgeryCT20 1EJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 58.0likely range 47.1 to 68.988 survey answers | 72.0likely range 64.5 to 77.9114 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 48.9%likely range 33.6% to 64.5%, 88 answers | 74.1%likely range 64.1% to 82.1%, 114 answers |
| Access (mean of the two below) | 78.9%likely range 73.8% to 82.9%Clearly higher | 66.8%likely range 58.1% to 73.7% |
| Appointments within two weeks of booking | 86.3%likely range 78.9% to 91.4%, 1,784 appointments | 76.3%likely range 67.6% to 83.2%, 1,710 appointments |
| Calls answered by the practice | 71.4%likely range 64.4% to 77.6%, 3,712 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 36.2%likely range 22.3% to 52.8%, 84 answers | 34.6%likely range 25.2% to 45.4%, 105 answers |
| Reception and admin team | 67.0%likely range 50.1% to 80.4%, 82 answers | 78.6%likely range 68.5% to 86.1%, 106 answers |
| Having a preferred professional | 26.5%likely range 14.8% to 42.7%, 86 answers | 25.1%likely range 17.2% to 35.0%, 114 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 37.1%likely range 20.5% to 57.5%, 31 answers |
| Knowing the next step | 77.1%likely range 60.0% to 88.4%, 76 answers | 68.3%likely range 57.4% to 77.5%, 102 answers |
| Contacting the practice | 49.9%likely range 34.1% to 65.7%, 84 answers | 54.4%likely range 43.8% to 64.6%, 109 answers |
| Wait for an appointment | 50.0%likely range 32.4% to 67.5%, 67 answers | 68.4%likely range 57.1% to 77.9%, 96 answers |
| Being listened to | 78.0%likely range 61.4% to 88.8%, 80 answers | 84.8%likely range 75.5% to 91.0%, 106 answers |
| Care and concern | 78.7%likely range 62.0% to 89.3%, 79 answers | 83.6%likely range 74.2% to 90.1%, 107 answers |
| Confidence and trust | 85.2%likely range 69.2% to 93.6%, 78 answers | 86.9%likely range 77.8% to 92.6%, 105 answers |
| Involvement in decisions | 80.2%likely range 63.4% to 90.5%, 77 answers | 89.5%likely range 80.5% to 94.6%, 98 answers |
| Needs met | 83.8%likely range 68.1% to 92.6%, 82 answers | 89.4%likely range 80.7% to 94.4%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.2%likely range 80.1% to 94.4%, 74 patients | 86.3%likely range 78.3% to 91.6%, 102 patients |
| Children at 18 months | 82.6%likely range 73.6% to 89.0%, 92 patients | 71.0%likely range 61.5% to 79.0%, 100 patients |
| Children at 5 years | 81.0%likely range 73.1% to 87.0%, 121 patients | 69.8%likely range 60.9% to 77.4%, 116 patients |
| Women aged 25 to 49 | 62.0%likely range 59.7% to 64.4%, 1,652 patients | 58.2%likely range 56.0% to 60.4%, 1,878 patients |
| Women aged 50 to 64 | 60.6%likely range 57.3% to 63.7%, 893 patients | 65.5%likely range 62.2% to 68.7%, 806 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,174August 2026 | 10,048August 2026 |
| Primary care network | Total Health Excellence West PCN | Total Health Excellence West PCN |
| Phone | 01303 243516 | 01303 851411 |
| Friends and Family Test (its own feedback) | 91.5% good or very good426 answers, June 2026 | 90.0% good or very good50 answers, June 2026 |
| Appointments (one month) | 2,923 in August 2026Same day 13.5%; face to face 56.1% | 4,153 in August 2026Same day 52.8%; face to face 51.2% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.1 qualified permanent5.2 including trainees and locums2,457 patients per permanent GP | 2.6 qualified permanent3.5 including trainees and locums3,806 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.