Hammersmith and Fulham · Compare
The New Surgery vs Shepherds Bush Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The New Surgery’s Practice Grade is clearly higher than Shepherds Bush Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | The New SurgeryW12 9RD | Shepherds Bush Medical CentreW12 7LS |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.1likely range 72.9 to 82.1115 survey answersClearly higher | 66.1likely range 60.6 to 71.082 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 80.9%likely range 73.9% to 86.3%, 115 answers | 78.9%likely range 72.7% to 83.9%, 82 answers |
| Access (mean of the two below) | 71.3%likely range 65.4% to 76.3%Clearly higher | 36.0%likely range 24.9% to 47.6% |
| Appointments within two weeks of booking | 64.8%likely range 55.7% to 73.0%, 1,746 appointments | 45.5%likely range 34.4% to 57.1%, 1,074 appointments |
| Calls answered by the practice | 77.6%likely range 70.3% to 83.5%, 3,143 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 78.7%likely range 71.3% to 84.6%, 108 answers | 75.5%likely range 68.9% to 81.1%, 77 answers |
| Reception and admin team | 93.7%likely range 88.7% to 96.6%, 113 answers | 84.8%likely range 79.2% to 89.1%, 81 answers |
| Having a preferred professional | 50.6%likely range 42.8% to 58.4%, 114 answers | 49.7%likely range 42.8% to 56.6%, 80 answers |
| Seeing your preferred professional | 55.9%likely range 44.2% to 66.9%, 53 answers | 56.4%likely range 46.3% to 66.1%, 39 answers |
| Knowing the next step | 87.5%likely range 81.2% to 92.0%, 108 answers | 73.2%likely range 66.7% to 78.8%, 81 answers |
| Contacting the practice | 78.7%likely range 71.5% to 84.4%, 114 answers | 77.6%likely range 71.3% to 82.8%, 81 answers |
| Wait for an appointment | 60.6%likely range 52.2% to 68.4%, 101 answers | 50.3%likely range 43.1% to 57.5%, 74 answers |
| Being listened to | 89.4%likely range 83.6% to 93.4%, 114 answers | 82.6%likely range 76.7% to 87.2%, 81 answers |
| Care and concern | 88.1%likely range 82.0% to 92.3%, 114 answers | 84.8%likely range 79.1% to 89.1%, 79 answers |
| Confidence and trust | 94.0%likely range 88.9% to 96.8%, 111 answers | 86.3%likely range 80.8% to 90.4%, 81 answers |
| Involvement in decisions | 92.8%likely range 87.4% to 96.0%, 108 answers | 89.9%likely range 84.7% to 93.4%, 76 answers |
| Needs met | 94.6%likely range 89.7% to 97.2%, 113 answers | 86.7%likely range 81.2% to 90.8%, 79 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.8%likely range 82.2% to 96.4%, 61 patients | 90.0%likely range 59.6% to 98.2%, 10 patients |
| Children at 18 months | 94.3%likely range 87.4% to 97.5%, 88 patients | 85.7%likely range 60.1% to 96.0%, 14 patients |
| Children at 5 years | 96.8%likely range 89.1% to 99.1%, 63 patients | 61.9%likely range 40.9% to 79.2%, 21 patients |
| Women aged 25 to 49 | 56.6%likely range 54.5% to 58.7%, 2,131 patients | 42.5%likely range 39.2% to 45.9%, 814 patients |
| Women aged 50 to 64 | 72.4%likely range 68.7% to 75.9%, 588 patients | 62.8%likely range 56.4% to 68.7%, 231 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,936August 2026 | 3,114August 2026 |
| Primary care network | North Hammersmith & Fulham PCN | North Hammersmith & Fulham PCN |
| Phone | 020 87431511 | 020 87435153 |
| Friends and Family Test (its own feedback) | 87.5% good or very good8 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 2,372 in August 2026Same day 31.0%; face to face 83.2% | 1,255 in August 2026Same day 15.9%; face to face 69.3% |
| Antibiotic items per STAR-PU (one year) | 0.56England 0.74, April 2025 to March 2026 | 0.48England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.2 qualified permanent5.1 including trainees and locums2,509 patients per permanent GP | 1.9 qualified permanent1.9 including trainees and locums1,668 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.