Buckinghamshire · Compare
The New Surgery Chesham vs Gladstone Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The New Surgery Chesham’s Practice Grade is clearly higher than Gladstone Road Surgery’s: its likely range lies wholly above.
Side by side
| Measure | The New Surgery CheshamHP5 3EZ | Gladstone Road SurgeryHP5 3EZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.1likely range 76.9 to 86.7105 survey answersClearly higher | 68.6likely range 64.1 to 72.7103 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 90.3%likely range 81.7% to 95.1%, 105 answersClearly higher | 67.4%likely range 61.5% to 72.9%, 103 answers |
| Access (mean of the two below) | 66.1%likely range 61.1% to 70.4% | 71.2%likely range 65.2% to 76.3% |
| Appointments within two weeks of booking | 77.5%likely range 69.7% to 83.8%, 2,018 appointments | 83.7%likely range 75.7% to 89.4%, 1,713 appointments |
| Calls answered by the practice | 54.5%likely range 48.4% to 60.5%, 5,344 calls | 58.6%likely range 49.7% to 67.0%, 2,543 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 82.3%likely range 72.0% to 89.4%, 99 answers | 64.1%likely range 57.7% to 70.1%, 93 answers |
| Reception and admin team | 97.0%likely range 90.3% to 99.1%, 104 answers | 79.3%likely range 73.7% to 83.9%, 99 answers |
| Having a preferred professional | 49.9%likely range 39.0% to 60.8%, 104 answers | 37.7%likely range 32.0% to 43.8%, 103 answers |
| Seeing your preferred professional | 71.4%likely range 56.4% to 82.8%, 58 answers | 36.0%likely range 27.4% to 45.5%, 44 answers |
| Knowing the next step | 93.4%likely range 85.3% to 97.2%, 99 answers | 84.4%likely range 79.3% to 88.5%, 98 answers |
| Contacting the practice | 89.3%likely range 80.2% to 94.5%, 101 answers | 68.6%likely range 62.6% to 74.0%, 102 answers |
| Wait for an appointment | 69.6%likely range 58.1% to 79.1%, 96 answers | 62.4%likely range 55.9% to 68.4%, 93 answers |
| Being listened to | 91.1%likely range 82.5% to 95.7%, 102 answers | 87.4%likely range 82.8% to 91.0%, 101 answers |
| Care and concern | 91.2%likely range 82.6% to 95.8%, 101 answers | 82.6%likely range 77.4% to 86.8%, 101 answers |
| Confidence and trust | 97.5%likely range 91.0% to 99.3%, 101 answers | 90.8%likely range 86.5% to 93.8%, 100 answers |
| Involvement in decisions | 97.4%likely range 90.5% to 99.3%, 95 answers | 88.7%likely range 84.0% to 92.1%, 98 answers |
| Needs met | 92.6%likely range 84.4% to 96.7%, 102 answers | 87.7%likely range 83.1% to 91.2%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 84.1% to 95.0%, 110 patients | 89.7%likely range 79.2% to 95.2%, 58 patients |
| Children at 18 months | 88.8%likely range 81.8% to 93.3%, 116 patients | 87.5%likely range 76.4% to 93.8%, 56 patients |
| Children at 5 years | 88.8%likely range 81.8% to 93.3%, 116 patients | 84.5%likely range 73.1% to 91.6%, 58 patients |
| Women aged 25 to 49 | 69.4%likely range 67.3% to 71.5%, 1,786 patients | 56.9%likely range 53.8% to 59.9%, 1,002 patients |
| Women aged 50 to 64 | 76.0%likely range 73.2% to 78.6%, 953 patients | 78.0%likely range 74.2% to 81.5%, 492 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,839August 2026 | 5,661August 2026 |
| Primary care network | Chesham & Little Chalfont PCN | Chesham & Little Chalfont PCN |
| Phone | 01494 782262 | 01494 782884 |
| Friends and Family Test (its own feedback) | 94.9% good or very good253 answers, June 2026 | 98.2% good or very good167 answers, June 2026 |
| Appointments (one month) | 3,248 in August 2026Same day 42.6%; face to face 75.7% | 1,868 in August 2026Same day 37.7%; face to face 64.2% |
| Antibiotic items per STAR-PU (one year) | 0.99England 0.74, April 2025 to March 2026 | 1.03England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.2 qualified permanent8.3 including trainees and locums1,505 patients per permanent GP | 1.9 qualified permanent4.2 including trainees and locums3,033 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.