North Hertfordshire · Compare
The Nevells Road Surgery vs The Garden City Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Nevells Road Surgery’s Practice Grade is clearly higher than The Garden City Surgery’s: its likely range lies wholly above.
Side by side
| Measure | The Nevells Road SurgerySG6 4TS | The Garden City SurgerySG6 3BJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 66.1likely range 59.6 to 71.8120 survey answersClearly higher | 54.5likely range 49.5 to 59.5116 survey answers |
| Label (against the England average) | No label | No label |
| Patients who describe the practice as good | 65.5%likely range 56.8% to 73.3%, 120 answers | 50.8%likely range 44.2% to 57.4%, 116 answers |
| Access (mean of the two below) | 67.3%likely range 59.6% to 73.4% | 63.1%likely range 56.2% to 69.4% |
| Appointments within two weeks of booking | 60.5%likely range 53.1% to 67.4%, 2,673 appointments | 81.0%likely range 71.3% to 87.9%, 1,287 appointmentsClearly higher |
| Calls answered by the practice | 73.5%likely range 60.0% to 83.7%, 1,058 callsClearly higher | 45.2%likely range 35.2% to 55.6%, 1,845 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 35.0%likely range 27.0% to 44.0%, 113 answers | 28.1%likely range 22.4% to 34.7%, 110 answers |
| Reception and admin team | 77.2%likely range 69.0% to 83.8%, 116 answers | 55.9%likely range 49.1% to 62.5%, 111 answers |
| Having a preferred professional | 33.9%likely range 26.2% to 42.6%, 120 answers | 47.2%likely range 40.7% to 53.9%, 115 answers |
| Seeing your preferred professional | 30.9%likely range 19.4% to 45.4%, 45 answers | 9.9%likely range 5.4% to 17.4%, 54 answers |
| Knowing the next step | 80.4%likely range 72.1% to 86.6%, 109 answers | 80.2%likely range 74.1% to 85.2%, 106 answers |
| Contacting the practice | 68.8%likely range 60.1% to 76.3%, 117 answers | 45.0%likely range 38.4% to 51.7%, 114 answers |
| Wait for an appointment | 64.1%likely range 54.9% to 72.3%, 109 answers | 49.1%likely range 41.9% to 56.4%, 97 answers |
| Being listened to | 90.7%likely range 84.2% to 94.7%, 115 answers | 82.2%likely range 76.5% to 86.8%, 112 answers |
| Care and concern | 89.2%likely range 82.4% to 93.6%, 114 answers | 75.5%likely range 69.2% to 80.8%, 113 answers |
| Confidence and trust | 92.0%likely range 85.7% to 95.7%, 114 answers | 89.6%likely range 84.7% to 93.1%, 112 answers |
| Involvement in decisions | 90.0%likely range 83.0% to 94.3%, 108 answers | 81.5%likely range 75.3% to 86.3%, 103 answers |
| Needs met | 88.0%likely range 80.8% to 92.7%, 112 answers | 74.7%likely range 68.3% to 80.2%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.5%likely range 92.8% to 99.1%, 118 patients | 92.4%likely range 84.4% to 96.5%, 79 patients |
| Children at 18 months | 93.2%likely range 86.6% to 96.7%, 103 patients | 88.0%likely range 79.8% to 93.2%, 92 patients |
| Children at 5 years | 96.5%likely range 92.0% to 98.5%, 141 patients | 95.8%likely range 89.7% to 98.4%, 95 patients |
| Women aged 25 to 49 | 76.2%likely range 74.3% to 78.0%, 2,003 patients | 64.2%likely range 61.8% to 66.6%, 1,516 patients |
| Women aged 50 to 64 | 81.1%likely range 78.5% to 83.4%, 982 patients | 67.4%likely range 63.9% to 70.8%, 700 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,034August 2026 | 8,006August 2026 |
| Primary care network | Icknield PCN | Icknield PCN |
| Phone | 01462 414839 | 01462 624000 |
| Friends and Family Test (its own feedback) | 81.8% good or very good11 answers, June 2026 | 55.6% good or very good9 answers, June 2026 |
| Appointments (one month) | 2,901 in August 2026Same day 33.0%; face to face 71.1% | 1,796 in August 2026Same day 26.3%; face to face 97.1% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.3 qualified permanent6.3 including trainees and locums1,750 patients per permanent GP | 3.6 qualified permanent3.6 including trainees and locums2,229 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.