Birmingham · Compare
The Manor Practice vs The Hawthorns Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Manor Practice and The Hawthorns Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Manor PracticeB72 1RL | The Hawthorns SurgeryB72 1DL |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 72.4likely range 57.1 to 82.4103 survey answers | 82.8likely range 76.2 to 87.7120 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 73.6%likely range 51.8% to 87.8%, 103 answers | 80.7%likely range 71.4% to 87.6%, 120 answers |
| Access (mean of the two below) | 69.6%likely range 65.8% to 73.0% | 87.4%likely range 83.8% to 90.0%Clearly higher |
| Appointments within two weeks of booking | 70.7%likely range 64.8% to 76.0%, 3,895 appointments | 94.0%likely range 89.3% to 96.7%, 2,493 appointmentsClearly higher |
| Calls answered by the practice | 68.3%likely range 63.6% to 72.7%, 8,179 calls | 80.7%likely range 75.3% to 85.1%, 5,158 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 48.9%likely range 28.3% to 69.8%, 94 answers | 51.6%likely range 41.1% to 62.0%, 114 answers |
| Reception and admin team | 80.6%likely range 58.8% to 92.3%, 100 answers | 87.9%likely range 79.5% to 93.2%, 118 answers |
| Having a preferred professional | 35.9%likely range 18.8% to 57.5%, 102 answers | 46.1%likely range 36.0% to 56.5%, 117 answers |
| Seeing your preferred professional | 35.8%likely range 10.8% to 71.9%, 32 answers | 53.9%likely range 38.8% to 68.3%, 55 answers |
| Knowing the next step | 73.8%likely range 51.8% to 88.1%, 101 answers | 93.6%likely range 86.3% to 97.2%, 113 answers |
| Contacting the practice | 61.4%likely range 40.2% to 79.1%, 104 answers | 77.1%likely range 67.3% to 84.7%, 118 answers |
| Wait for an appointment | 54.9%likely range 32.8% to 75.2%, 89 answers | 79.5%likely range 69.6% to 86.8%, 111 answers |
| Being listened to | 85.5%likely range 64.3% to 95.1%, 100 answers | 89.8%likely range 81.6% to 94.6%, 115 answers |
| Care and concern | 87.1%likely range 65.9% to 95.9%, 98 answers | 85.9%likely range 76.9% to 91.7%, 114 answers |
| Confidence and trust | 92.8%likely range 72.9% to 98.4%, 98 answers | 93.5%likely range 86.0% to 97.1%, 112 answers |
| Involvement in decisions | 97.0%likely range 77.5% to 99.7%, 90 answers | 94.0%likely range 86.5% to 97.4%, 109 answers |
| Needs met | 89.1%likely range 68.2% to 96.9%, 98 answers | 93.1%likely range 85.7% to 96.8%, 117 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.3%likely range 89.1% to 97.1%, 140 patients | 95.1%likely range 86.5% to 98.3%, 61 patients |
| Children at 18 months | 87.8%likely range 81.5% to 92.1%, 147 patients | 83.3%likely range 70.4% to 91.3%, 48 patients |
| Children at 5 years | 94.2%likely range 89.4% to 96.9%, 156 patients | 89.9%likely range 81.3% to 94.8%, 79 patients |
| Women aged 25 to 49 | 68.9%likely range 67.1% to 70.5%, 2,836 patients | 69.1%likely range 66.5% to 71.5%, 1,338 patients |
| Women aged 50 to 64 | 77.9%likely range 75.8% to 79.9%, 1,600 patients | 74.7%likely range 72.0% to 77.3%, 1,029 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,515August 2026 | 9,998August 2026 |
| Primary care network | Alliance of Sutton Practices PCN | Alliance of Sutton Practices PCN |
| Phone | 0121 3542032 | 0121 3732211 |
| Friends and Family Test (its own feedback) | 93.7% good or very good585 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 5,799 in August 2026Same day 29.7%; face to face 71.0% | 4,684 in August 2026Same day 34.3%; face to face 63.5% |
| Antibiotic items per STAR-PU (one year) | 0.68England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.2 qualified permanent9.3 including trainees and locums3,351 patients per permanent GP | 5.8 qualified permanent8.1 including trainees and locums1,738 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.