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The Lister Primary Care Centre vs The Lister Practice

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

The Lister Primary Care Centre and The Lister Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureThe Lister Primary Care CentreSE15 5LJThe Lister PracticeSE15 5LJ
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade87.3likely range 77.0 to 92.474 survey answers75.7likely range 67.8 to 82.3111 survey answers
Label (against the England average)Cannot be told apart from the England averageCannot be told apart from the England average
Patients who describe the practice as good87.6%likely range 73.0% to 94.8%, 74 answers69.5%likely range 58.3% to 78.9%, 111 answers
Access (mean of the two below)86.4%likely range 81.7% to 89.7%89.9%likely range 87.5% to 90.4%
Appointments within two weeks of booking95.6%likely range 90.2% to 98.1%, 1,765 appointments99.4%likely range 97.0% to 99.9%, 3,038 appointments
Calls answered by the practice77.0%likely range 69.5% to 83.1%, 3,057 callsNot in the grade: no phone data
More survey questions (not part of the grade)
Getting through on the phone76.9%likely range 60.3% to 88.0%, 69 answers51.1%likely range 39.8% to 62.4%, 107 answers
Reception and admin team85.4%likely range 70.0% to 93.6%, 71 answers82.4%likely range 72.2% to 89.4%, 111 answers
Having a preferred professional34.3%likely range 20.9% to 50.8%, 73 answers33.0%likely range 23.5% to 44.2%, 114 answers
Seeing your preferred professionalNot shown: fewer than 30 answers19.7%likely range 7.8% to 41.7%, 31 answers
Knowing the next step80.5%likely range 63.9% to 90.6%, 67 answers77.2%likely range 66.2% to 85.5%, 106 answers
Contacting the practice83.4%likely range 67.7% to 92.3%, 71 answers72.2%likely range 61.1% to 81.1%, 112 answers
Wait for an appointment71.8%likely range 53.8% to 84.7%, 62 answers65.1%likely range 53.2% to 75.3%, 102 answers
Being listened to92.6%likely range 79.0% to 97.7%, 71 answers75.8%likely range 64.9% to 84.2%, 111 answers
Care and concern88.7%likely range 74.0% to 95.6%, 71 answers78.5%likely range 67.9% to 86.4%, 111 answers
Confidence and trust95.0%likely range 82.0% to 98.8%, 69 answers93.4%likely range 85.2% to 97.2%, 107 answers
Involvement in decisions88.8%likely range 72.9% to 95.9%, 63 answers84.8%likely range 74.5% to 91.4%, 103 answers
Needs met92.0%likely range 77.7% to 97.5%, 67 answers87.5%likely range 77.8% to 93.3%, 107 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months93.5%likely range 84.6% to 97.5%, 62 patients72.5%likely range 62.6% to 80.6%, 91 patients
Children at 18 months69.4%likely range 58.0% to 78.9%, 72 patients65.9%likely range 55.7% to 74.8%, 91 patients
Children at 5 years63.8%likely range 50.9% to 74.9%, 58 patients47.3%likely range 38.2% to 56.5%, 110 patients
Women aged 25 to 4953.7%likely range 51.4% to 55.9%, 1,850 patients62.7%likely range 60.8% to 64.5%, 2,621 patients
Women aged 50 to 6474.4%likely range 71.2% to 77.2%, 815 patients76.7%likely range 73.8% to 79.3%, 896 patients
Facts (NHS England, not part of the grade)
Registered patients8,675August 202611,496August 2026
Primary care networkSouth Southwark PCNSouth Southwark PCN
Phone020 30498390020 34745570
Friends and Family Test (its own feedback)92.0% good or very good25 answers, June 202694.1% good or very good102 answers, June 2026
Appointments (one month)2,041 in August 2026Same day 41.7%; face to face 67.2%4,040 in August 2026Same day 49.7%; face to face 49.5%
Antibiotic items per STAR-PU (one year)0.44England 0.74, April 2025 to March 20260.40England 0.74, April 2025 to March 2026
GPs (full-time equivalent)1.7 qualified permanent2.7 including trainees and locums5,005 patients per permanent GP3.6 qualified permanent6.1 including trainees and locums3,164 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences