Dudley · Compare
The Limes Surgery Medical Centre vs Chapel Street Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Chapel Street Medical Centre’s Practice Grade is clearly higher than The Limes Surgery Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | The Limes Surgery Medical CentreDY9 8LL | Chapel Street Medical CentreDY9 8BT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 62.4likely range 55.2 to 69.0103 survey answers | 85.6likely range 75.9 to 91.250 survey answersClearly higher |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 60.2%likely range 50.4% to 69.3%, 103 answers | 84.4%likely range 70.6% to 92.4%, 50 answersClearly higher |
| Access (mean of the two below) | 67.3%likely range 60.4% to 73.0% | 88.2%likely range 84.1% to 89.7%Clearly higher |
| Appointments within two weeks of booking | 75.7%likely range 64.7% to 84.1%, 1,108 appointments | 97.7%likely range 93.6% to 99.2%, 2,029 appointmentsClearly higher |
| Calls answered by the practice | 58.8%likely range 50.6% to 66.5%, 3,000 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 49.4%likely range 39.6% to 59.2%, 100 answers | 71.1%likely range 54.6% to 83.4%, 42 answers |
| Reception and admin team | 84.2%likely range 75.8% to 90.1%, 102 answers | 88.5%likely range 74.1% to 95.4%, 43 answers |
| Having a preferred professional | 65.9%likely range 56.1% to 74.5%, 102 answers | 41.5%likely range 28.3% to 56.1%, 53 answers |
| Seeing your preferred professional | 42.2%likely range 31.1% to 54.1%, 70 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 70.1%likely range 60.1% to 78.4%, 96 answers | 91.4%likely range 76.8% to 97.1%, 39 answers |
| Contacting the practice | 63.5%likely range 53.6% to 72.4%, 101 answers | 86.9%likely range 72.0% to 94.5%, 42 answers |
| Wait for an appointment | 43.9%likely range 34.0% to 54.2%, 92 answers | 83.4%likely range 68.0% to 92.3%, 42 answers |
| Being listened to | 89.6%likely range 82.0% to 94.2%, 102 answers | 91.3%likely range 77.9% to 96.9%, 44 answers |
| Care and concern | 94.2%likely range 87.7% to 97.3%, 102 answers | 92.4%likely range 79.5% to 97.4%, 45 answers |
| Confidence and trust | 96.2%likely range 90.3% to 98.5%, 102 answers | 95.7%likely range 84.1% to 98.9%, 46 answers |
| Involvement in decisions | 95.0%likely range 88.5% to 98.0%, 94 answers | 86.7%likely range 72.6% to 94.1%, 46 answers |
| Needs met | 95.3%likely range 89.0% to 98.0%, 99 answers | 96.1%likely range 84.1% to 99.1%, 43 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.7%likely range 77.4% to 94.7%, 53 patients | 80.0%likely range 67.0% to 88.8%, 50 patients |
| Children at 18 months | 90.0%likely range 76.9% to 96.0%, 40 patients | 67.4%likely range 52.5% to 79.5%, 43 patients |
| Children at 5 years | 77.6%likely range 65.3% to 86.4%, 58 patients | 66.7%likely range 51.6% to 79.0%, 42 patients |
| Women aged 25 to 49 | 50.6%likely range 47.1% to 54.0%, 797 patients | 35.2%likely range 31.3% to 39.3%, 537 patients |
| Women aged 50 to 64 | 64.0%likely range 59.6% to 68.2%, 478 patients | 58.6%likely range 49.9% to 66.8%, 128 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,469August 2026 | 3,820August 2026 |
| Primary care network | Stourbridge, Wollescote & Lye PCN | Stourbridge, Wollescote & Lye PCN |
| Phone | 01384 426929 | 01384 897668 |
| Friends and Family Test (its own feedback) | 85.8% good or very good120 answers, June 2026 | 80.0% good or very good20 answers, June 2026 |
| Appointments (one month) | 1,909 in August 2026Same day 28.5%; face to face 71.2% | 2,868 in August 2026Same day 44.8%; face to face 28.4% |
| Antibiotic items per STAR-PU (one year) | 0.94England 0.74, April 2025 to March 2026 | 1.00England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.1 qualified permanent2.1 including trainees and locums2,646 patients per permanent GP | 2.1 qualified permanent2.1 including trainees and locums1,813 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.