Eastbourne · Compare
The Lighthouse Medical Practice vs Arlington Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Lighthouse Medical Practice and Arlington Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Lighthouse Medical PracticeBN21 4HY | Arlington Road SurgeryBN21 1DH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 72.9likely range 59.3 to 82.8110 survey answers | 83.0likely range 77.4 to 86.7131 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 70.1%likely range 50.7% to 84.2%, 110 answers | 87.5%likely range 79.5% to 92.6%, 131 answers |
| Access (mean of the two below) | 79.4%likely range 76.5% to 81.8%Clearly higher | 72.5%likely range 69.0% to 75.4% |
| Appointments within two weeks of booking | 88.9%likely range 86.0% to 91.3%, 8,597 appointments | 84.5%likely range 79.2% to 88.6%, 3,500 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 60.4%likely range 55.9% to 64.7%, 9,767 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 43.6%likely range 25.9% to 63.0%, 102 answers | 71.9%likely range 61.9% to 80.2%, 120 answers |
| Reception and admin team | 87.1%likely range 69.2% to 95.3%, 109 answers | 92.5%likely range 85.3% to 96.3%, 125 answers |
| Having a preferred professional | 22.0%likely range 10.2% to 41.0%, 110 answers | 55.2%likely range 45.3% to 64.7%, 129 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 46.2%likely range 32.8% to 60.2%, 64 answers |
| Knowing the next step | 77.1%likely range 57.2% to 89.5%, 102 answers | 82.1%likely range 73.3% to 88.5%, 128 answers |
| Contacting the practice | 62.7%likely range 43.4% to 78.7%, 109 answers | 81.0%likely range 72.1% to 87.5%, 130 answers |
| Wait for an appointment | 72.0%likely range 51.0% to 86.4%, 94 answers | 76.5%likely range 66.8% to 84.1%, 120 answers |
| Being listened to | 85.8%likely range 67.3% to 94.6%, 107 answers | 96.1%likely range 90.1% to 98.5%, 128 answers |
| Care and concern | 80.3%likely range 61.2% to 91.3%, 108 answers | 96.2%likely range 90.3% to 98.6%, 128 answers |
| Confidence and trust | 85.9%likely range 67.5% to 94.7%, 107 answers | 99.0%likely range 94.4% to 99.8%, 129 answers |
| Involvement in decisions | 83.5%likely range 63.8% to 93.5%, 99 answers | 95.1%likely range 88.7% to 98.0%, 122 answers |
| Needs met | 84.7%likely range 65.7% to 94.1%, 103 answers | 95.8%likely range 89.8% to 98.4%, 129 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.4%likely range 83.5% to 93.4%, 151 patients | 84.7%likely range 73.5% to 91.8%, 59 patients |
| Children at 18 months | 88.2%likely range 81.9% to 92.5%, 144 patients | 86.2%likely range 75.7% to 92.5%, 65 patients |
| Children at 5 years | 85.4%likely range 78.7% to 90.3%, 144 patients | 84.1%likely range 73.7% to 90.9%, 69 patients |
| Women aged 25 to 49 | 58.0%likely range 56.1% to 59.8%, 2,813 patients | 65.3%likely range 62.9% to 67.6%, 1,601 patients |
| Women aged 50 to 64 | 66.9%likely range 64.4% to 69.2%, 1,503 patients | 72.0%likely range 69.5% to 74.4%, 1,271 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,276August 2026 | 11,996August 2026 |
| Primary care network | Alps Group PCN | Alps Group PCN |
| Phone | 01323 735044 | 01323 727531 |
| Friends and Family Test (its own feedback) | 95.0% good or very good599 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 10,711 in August 2026Same day 41.6%; face to face 66.1% | 7,105 in August 2026Same day 50.4%; face to face 53.5% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 10.6 qualified permanent16.7 including trainees and locums1,631 patients per permanent GP | 11.7 qualified permanent17.5 including trainees and locums1,024 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.