Reigate and Banstead · Compare
The House Partnership vs The Wall House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The House Partnership and The Wall House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The House PartnershipRH1 1EB | The Wall House SurgeryRH2 9HG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.4likely range 53.7 to 87.6107 survey answers | 81.9likely range 67.8 to 89.0115 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 74.0%likely range 43.1% to 91.5%, 107 answers | 83.9%likely range 63.8% to 93.9%, 115 answers |
| Access (mean of the two below) | 78.4%likely range 76.4% to 80.2% | 77.1%likely range 73.5% to 80.4% |
| Appointments within two weeks of booking | 94.8%likely range 93.1% to 96.1%, 12,807 appointments | 91.7%likely range 89.0% to 93.8%, 7,907 appointments |
| Calls answered by the practice | 61.8%likely range 58.3% to 65.3%, 15,478 calls | 62.3%likely range 55.6% to 68.6%, 4,435 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.3%likely range 38.2% to 90.0%, 96 answers | 62.0%likely range 40.1% to 79.9%, 101 answers |
| Reception and admin team | 86.6%likely range 55.1% to 97.2%, 104 answers | 91.1%likely range 72.1% to 97.6%, 111 answers |
| Having a preferred professional | 19.6%likely range 5.4% to 51.0%, 106 answers | 35.0%likely range 18.7% to 55.8%, 115 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 57.4%likely range 24.5% to 84.8%, 36 answers |
| Knowing the next step | 89.5%likely range 58.0% to 98.1%, 103 answers | 89.5%likely range 70.3% to 96.9%, 113 answers |
| Contacting the practice | 65.7%likely range 35.5% to 86.9%, 105 answers | 83.0%likely range 62.7% to 93.4%, 114 answers |
| Wait for an appointment | 56.8%likely range 27.8% to 81.8%, 100 answers | 75.8%likely range 53.8% to 89.4%, 103 answers |
| Being listened to | 91.7%likely range 61.0% to 98.7%, 105 answers | 91.2%likely range 72.4% to 97.6%, 113 answers |
| Care and concern | 90.7%likely range 59.4% to 98.5%, 103 answers | 91.6%likely range 72.9% to 97.8%, 113 answers |
| Confidence and trust | 92.5%likely range 61.5% to 99.0%, 103 answers | 97.6%likely range 81.1% to 99.7%, 113 answers |
| Involvement in decisions | 95.1%likely range 64.5% to 99.5%, 102 answers | 93.3%likely range 73.6% to 98.6%, 100 answers |
| Needs met | 89.3%likely range 58.1% to 98.0%, 105 answers | 93.0%likely range 74.6% to 98.4%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.5%likely range 82.3% to 89.8%, 318 patients | 93.9%likely range 89.8% to 96.4%, 212 patients |
| Children at 18 months | 86.9%likely range 82.9% to 90.0%, 343 patients | 92.2%likely range 87.9% to 95.1%, 219 patients |
| Children at 5 years | 83.0%likely range 78.6% to 86.7%, 330 patients | 91.1%likely range 87.1% to 94.0%, 270 patients |
| Women aged 25 to 49 | 62.1%likely range 60.8% to 63.3%, 5,495 patients | 76.6%likely range 75.3% to 77.9%, 3,953 patients |
| Women aged 50 to 64 | 74.7%likely range 72.9% to 76.4%, 2,349 patients | 80.7%likely range 78.9% to 82.3%, 2,013 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 38,921August 2026 | 22,422August 2026 |
| Primary care network | Care Collaborative (Redhill) PCN | Care Collaborative (Redhill) PCN |
| Phone | 01737 761201 | 01737 244325 |
| Friends and Family Test (its own feedback) | 94.7% good or very good984 answers, June 2026 | 95.8% good or very good595 answers, June 2026 |
| Appointments (one month) | 20,935 in August 2026Same day 53.4%; face to face 46.5% | 10,857 in August 2026Same day 44.1%; face to face 56.9% |
| Antibiotic items per STAR-PU (one year) | 0.65England 0.74, April 2025 to March 2026 | 0.59England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 19.4 qualified permanent24.7 including trainees and locums2,008 patients per permanent GP | 10.2 qualified permanent12.7 including trainees and locums2,209 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.