South Oxfordshire · Compare
The Hart Surgery vs The Bell Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Hart Surgery and The Bell Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Hart SurgeryRG9 2DR | The Bell SurgeryRG9 2DR |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.7likely range 79.4 to 89.595 survey answers | 91.2likely range 86.6 to 93.5117 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 88.9%likely range 80.0% to 94.1%, 95 answers | 94.2%likely range 87.9% to 97.4%, 117 answers |
| Access (mean of the two below) | 78.1%likely range 74.8% to 81.2% | 83.9%likely range 80.5% to 86.6% |
| Appointments within two weeks of booking | 99.3%likely range 97.7% to 99.8%, 4,854 appointments | 98.9%likely range 95.0% to 99.8%, 1,814 appointments |
| Calls answered by the practice | 56.7%likely range 50.4% to 62.9%, 4,973 calls | 68.8%likely range 63.2% to 74.0%, 5,909 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 83.1%likely range 72.7% to 90.1%, 87 answers | 88.4%likely range 80.6% to 93.3%, 115 answers |
| Reception and admin team | 98.7%likely range 93.0% to 99.8%, 93 answers | 96.9%likely range 91.4% to 98.9%, 115 answers |
| Having a preferred professional | 30.1%likely range 21.0% to 41.1%, 94 answers | 47.0%likely range 37.6% to 56.7%, 117 answers |
| Seeing your preferred professional | 44.7%likely range 26.6% to 64.2%, 30 answers | 70.3%likely range 55.9% to 81.6%, 54 answers |
| Knowing the next step | 98.7%likely range 92.9% to 99.8%, 92 answers | 98.3%likely range 93.4% to 99.6%, 115 answers |
| Contacting the practice | 94.2%likely range 86.5% to 97.6%, 94 answers | 92.0%likely range 85.0% to 95.9%, 116 answers |
| Wait for an appointment | 94.0%likely range 85.9% to 97.6%, 86 answers | 85.2%likely range 76.6% to 91.0%, 109 answers |
| Being listened to | 95.3%likely range 87.8% to 98.3%, 91 answers | 95.3%likely range 89.0% to 98.0%, 112 answers |
| Care and concern | 96.1%likely range 89.0% to 98.7%, 91 answers | 94.8%likely range 88.4% to 97.8%, 111 answers |
| Confidence and trust | 96.9%likely range 90.1% to 99.1%, 91 answers | 98.1%likely range 93.0% to 99.5%, 112 answers |
| Involvement in decisions | 96.9%likely range 89.9% to 99.1%, 88 answers | 97.8%likely range 92.4% to 99.4%, 106 answers |
| Needs met | 96.8%likely range 89.9% to 99.0%, 91 answers | 96.7%likely range 91.0% to 98.8%, 113 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.7%likely range 85.6% to 98.2%, 57 patients | 91.2%likely range 83.6% to 95.5%, 91 patients |
| Children at 18 months | 94.4%likely range 86.4% to 97.8%, 71 patients | 91.0%likely range 83.3% to 95.4%, 89 patients |
| Children at 5 years | 91.7%likely range 83.0% to 96.1%, 72 patients | 96.0%likely range 90.1% to 98.4%, 99 patients |
| Women aged 25 to 49 | 70.5%likely range 68.0% to 72.8%, 1,361 patients | 68.2%likely range 66.0% to 70.4%, 1,697 patients |
| Women aged 50 to 64 | 77.8%likely range 75.3% to 80.1%, 1,150 patients | 77.0%likely range 74.5% to 79.3%, 1,172 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,283August 2026 | 10,993August 2026 |
| Primary care network | Henley Sonnet PCN | Henley Sonnet PCN |
| Phone | 01491 843200 | 01491 843250 |
| Friends and Family Test (its own feedback) | 98.3% good or very good235 answers, June 2026 | 97.7% good or very good397 answers, June 2026 |
| Appointments (one month) | 7,540 in August 2026Same day 65.1%; face to face 43.9% | 4,374 in August 2026Same day 40.7%; face to face 63.9% |
| Antibiotic items per STAR-PU (one year) | 0.85England 0.74, April 2025 to March 2026 | 0.54England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.5 qualified permanent7.2 including trainees and locums1,580 patients per permanent GP | 6.1 qualified permanent8.3 including trainees and locums1,796 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.