Kensington and Chelsea · Compare
The Golborne Medical Centre vs Portobello Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Golborne Medical Centre and Portobello Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Golborne Medical CentreW10 5PG | Portobello Medical CentreW11 2EH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.9likely range 79.2 to 92.465 survey answers | 82.2likely range 79.2 to 84.7129 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 88.8%likely range 76.5% to 95.0%, 65 answers | 79.6%likely range 76.0% to 82.8%, 129 answers |
| Access (mean of the two below) | 85.8%likely range 81.5% to 89.0% | 88.1%likely range 82.5% to 91.6% |
| Appointments within two weeks of booking | 91.6%likely range 86.9% to 94.6%, 3,139 appointments | 88.5%likely range 80.6% to 93.4%, 1,492 appointments |
| Calls answered by the practice | 80.0%likely range 72.7% to 85.7%, 2,999 calls | 87.6%likely range 79.8% to 92.7%, 2,107 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 78.0%likely range 64.0% to 87.6%, 64 answers | 77.8%likely range 74.0% to 81.2%, 123 answers |
| Reception and admin team | 94.4%likely range 83.6% to 98.2%, 64 answers | 91.9%likely range 89.2% to 94.0%, 126 answers |
| Having a preferred professional | 55.9%likely range 41.5% to 69.3%, 64 answers | 39.3%likely range 35.2% to 43.5%, 129 answers |
| Seeing your preferred professional | 52.9%likely range 33.6% to 71.3%, 34 answers | 61.8%likely range 55.2% to 68.0%, 55 answers |
| Knowing the next step | 92.5%likely range 80.7% to 97.3%, 61 answers | 85.4%likely range 82.1% to 88.2%, 126 answers |
| Contacting the practice | 84.4%likely range 71.4% to 92.2%, 65 answers | 76.4%likely range 72.5% to 79.8%, 127 answers |
| Wait for an appointment | 65.9%likely range 51.1% to 78.2%, 62 answers | 62.9%likely range 58.5% to 67.1%, 117 answers |
| Being listened to | 89.0%likely range 76.8% to 95.2%, 65 answers | 87.6%likely range 84.4% to 90.2%, 124 answers |
| Care and concern | 84.7%likely range 71.5% to 92.4%, 64 answers | 86.5%likely range 83.2% to 89.2%, 123 answers |
| Confidence and trust | 93.9%likely range 83.0% to 98.0%, 65 answers | 91.6%likely range 88.8% to 93.7%, 123 answers |
| Involvement in decisions | 97.8%likely range 87.7% to 99.6%, 58 answers | 89.5%likely range 86.4% to 91.9%, 119 answers |
| Needs met | 100.0%likely range 92.0% to 100.0%, 63 answers | 91.0%likely range 88.1% to 93.2%, 124 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 69.2%likely range 55.7% to 80.1%, 52 patients | 69.4%likely range 55.5% to 80.5%, 49 patients |
| Children at 18 months | 41.9%likely range 26.4% to 59.2%, 31 patients | 63.2%likely range 47.3% to 76.6%, 38 patients |
| Children at 5 years | 52.2%likely range 38.1% to 65.9%, 46 patients | 57.5%likely range 42.2% to 71.5%, 40 patients |
| Women aged 25 to 49 | 65.4%likely range 62.3% to 68.3%, 976 patients | 52.2%likely range 49.5% to 54.7%, 1,417 patients |
| Women aged 50 to 64 | 78.4%likely range 74.4% to 81.9%, 459 patients | 69.7%likely range 64.8% to 74.2%, 363 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,333August 2026 | 4,247August 2026 |
| Primary care network | West-Hill Health PCN | West-Hill Health PCN |
| Phone | 020 89692058 | 020 77272326 |
| Friends and Family Test (its own feedback) | 93.8% good or very good64 answers, June 2026 | 100.0% good or very good35 answers, June 2026 |
| Appointments (one month) | 3,781 in August 2026Same day 34.2%; face to face 90.0% | 2,020 in August 2026Same day 31.9%; face to face 65.6% |
| Antibiotic items per STAR-PU (one year) | 0.44England 0.74, April 2025 to March 2026 | 0.29England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.5 qualified permanent2.8 including trainees and locums2,162 patients per permanent GP | 1.3 qualified permanent1.3 including trainees and locums3,185 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.