Lambeth · Compare
The Exchange Surgery vs The Streatham Hill Group Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Exchange Surgery and The Streatham Hill Group Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Exchange SurgerySW16 2ST | The Streatham Hill Group PracticeSW16 2PG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 90.1likely range 85.8 to 92.497 survey answers | 87.6likely range 83.3 to 90.7123 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 94.3%likely range 88.6% to 97.2%, 97 answers | 85.7%likely range 79.9% to 90.1%, 123 answers |
| Access (mean of the two below) | 80.0%likely range 74.7% to 84.1% | 91.8%likely range 87.6% to 94.3%Clearly higher |
| Appointments within two weeks of booking | 87.7%likely range 80.2% to 92.7%, 1,636 appointments | 97.7%likely range 93.1% to 99.3%, 1,767 appointmentsClearly higher |
| Calls answered by the practice | 72.2%likely range 64.7% to 78.7%, 3,206 calls | 85.7%likely range 78.7% to 90.6%, 2,772 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 76.7%likely range 68.0% to 83.6%, 89 answers | 81.1%likely range 74.5% to 86.3%, 116 answers |
| Reception and admin team | 96.5%likely range 91.4% to 98.6%, 92 answers | 89.0%likely range 83.5% to 92.8%, 121 answers |
| Having a preferred professional | 46.2%likely range 37.5% to 55.0%, 97 answers | 41.5%likely range 34.6% to 48.8%, 124 answers |
| Seeing your preferred professional | 61.6%likely range 48.6% to 73.1%, 47 answers | 56.8%likely range 45.8% to 67.2%, 55 answers |
| Knowing the next step | 91.8%likely range 85.3% to 95.5%, 93 answers | 90.8%likely range 85.6% to 94.2%, 120 answers |
| Contacting the practice | 88.6%likely range 81.8% to 93.1%, 97 answers | 89.2%likely range 83.8% to 92.9%, 123 answers |
| Wait for an appointment | 87.4%likely range 79.7% to 92.5%, 83 answers | 86.0%likely range 79.9% to 90.4%, 114 answers |
| Being listened to | 98.3%likely range 93.9% to 99.5%, 94 answers | 94.4%likely range 89.9% to 96.9%, 120 answers |
| Care and concern | 97.7%likely range 93.1% to 99.2%, 95 answers | 89.2%likely range 83.7% to 93.0%, 119 answers |
| Confidence and trust | 98.3%likely range 94.0% to 99.5%, 94 answers | 96.8%likely range 93.0% to 98.5%, 121 answers |
| Involvement in decisions | 98.9%likely range 94.8% to 99.8%, 91 answers | 96.7%likely range 92.7% to 98.5%, 114 answers |
| Needs met | 98.4%likely range 94.2% to 99.6%, 93 answers | 96.3%likely range 92.3% to 98.2%, 120 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.0%likely range 81.5% to 94.8%, 80 patients | 80.0%likely range 65.2% to 89.5%, 40 patients |
| Children at 18 months | 77.6%likely range 67.1% to 85.5%, 76 patients | 73.3%likely range 59.0% to 84.0%, 45 patients |
| Children at 5 years | 77.9%likely range 67.5% to 85.7%, 77 patients | 41.7%likely range 27.1% to 57.8%, 36 patients |
| Women aged 25 to 49 | 67.5%likely range 65.2% to 69.6%, 1,737 patients | 54.0%likely range 51.6% to 56.4%, 1,623 patients |
| Women aged 50 to 64 | 79.9%likely range 76.7% to 82.7%, 671 patients | 66.3%likely range 62.5% to 69.9%, 638 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,605August 2026 | 7,020August 2026 |
| Primary care network | Streatham PCN | Streatham PCN |
| Phone | 02034 746410 | 02038 290800 |
| Friends and Family Test (its own feedback) | 91.6% good or very good83 answers, June 2026 | 96.2% good or very good156 answers, June 2026 |
| Appointments (one month) | 2,530 in August 2026Same day 42.0%; face to face 50.7% | 2,469 in August 2026Same day 59.1%; face to face 44.6% |
| Antibiotic items per STAR-PU (one year) | 0.52England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.4 qualified permanent5.4 including trainees and locums1,744 patients per permanent GP | 3.3 qualified permanent4.1 including trainees and locums2,140 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.