Medway · Compare
The Elms Medical Centre vs Highparks Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Elms Medical Centre and Highparks Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Elms Medical CentreME3 9AE | Highparks Medical PracticeME3 8HX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 68.2likely range 56.6 to 77.297 survey answers | 57.4likely range 43.3 to 70.791 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 69.2%likely range 52.8% to 81.9%, 97 answers | 54.0%likely range 33.9% to 72.9%, 91 answers |
| Access (mean of the two below) | 65.6%likely range 60.3% to 70.5% | 65.1%likely range 60.8% to 69.0% |
| Appointments within two weeks of booking | 73.2%likely range 65.9% to 79.5%, 2,460 appointments | 69.9%likely range 63.9% to 75.3%, 3,800 appointments |
| Calls answered by the practice | 57.9%likely range 50.1% to 65.4%, 3,258 calls | 60.1%likely range 54.1% to 65.9%, 5,429 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 23.3%likely range 12.3% to 39.8%, 93 answers | 17.1%likely range 6.4% to 38.2%, 87 answers |
| Reception and admin team | 75.3%likely range 59.1% to 86.6%, 96 answers | 68.5%likely range 47.1% to 84.2%, 89 answers |
| Having a preferred professional | 32.8%likely range 19.7% to 49.2%, 97 answers | 25.9%likely range 12.2% to 46.8%, 93 answers |
| Seeing your preferred professional | 36.7%likely range 15.2% to 65.2%, 31 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.2%likely range 68.4% to 93.0%, 90 answers | 64.4%likely range 42.5% to 81.5%, 84 answers |
| Contacting the practice | 63.3%likely range 46.7% to 77.2%, 95 answers | 45.4%likely range 26.7% to 65.6%, 91 answers |
| Wait for an appointment | 55.6%likely range 38.6% to 71.4%, 86 answers | 43.7%likely range 23.8% to 65.8%, 76 answers |
| Being listened to | 89.2%likely range 74.7% to 95.9%, 94 answers | 79.3%likely range 57.3% to 91.6%, 83 answers |
| Care and concern | 85.0%likely range 69.6% to 93.3%, 94 answers | 77.0%likely range 55.1% to 90.1%, 85 answers |
| Confidence and trust | 94.4%likely range 81.2% to 98.5%, 92 answers | 79.2%likely range 57.9% to 91.3%, 88 answers |
| Involvement in decisions | 91.1%likely range 76.5% to 97.0%, 89 answers | 89.6%likely range 68.5% to 97.1%, 80 answers |
| Needs met | 90.4%likely range 75.9% to 96.6%, 92 answers | 80.6%likely range 58.8% to 92.3%, 84 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.1%likely range 88.8% to 97.0%, 136 patients | 92.6%likely range 87.0% to 96.0%, 136 patients |
| Children at 18 months | 83.0%likely range 76.3% to 88.1%, 153 patients | 89.2%likely range 84.1% to 92.7%, 203 patients |
| Children at 5 years | 87.2%likely range 80.7% to 91.8%, 141 patients | 90.8%likely range 85.1% to 94.4%, 152 patients |
| Women aged 25 to 49 | 70.1%likely range 68.1% to 72.1%, 1,988 patients | 76.5%likely range 74.7% to 78.2%, 2,300 patients |
| Women aged 50 to 64 | 66.9%likely range 63.8% to 69.8%, 963 patients | 80.3%likely range 78.1% to 82.3%, 1,379 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,579August 2026 | 15,130August 2026 |
| Primary care network | Medway Peninsula PCN | Medway Peninsula PCN |
| Phone | 01634 250142 | 01634 221410 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 3,295 in August 2026Same day 14.3%; face to face 52.2% | 7,002 in August 2026Same day 40.2%; face to face 46.5% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.6 qualified permanent5.7 including trainees and locums3,494 patients per permanent GP | 7.1 qualified permanent11.2 including trainees and locums2,133 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.