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The Elizabeth Courtauld Surgery vs The Pump House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Elizabeth Courtauld Surgery and The Pump House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Elizabeth Courtauld SurgeryCO9 1EX | The Pump House SurgeryCO6 2SW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.9likely range 66.8 to 89.3112 survey answers | 75.8likely range 68.7 to 81.3110 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.8%likely range 58.7% to 90.7%, 112 answers | 75.5%likely range 65.7% to 83.2%, 110 answers |
| Access (mean of the two below) | 85.6%likely range 82.3% to 88.1%Clearly higher | 76.2%likely range 70.0% to 81.0% |
| Appointments within two weeks of booking | 95.4%likely range 91.6% to 97.5%, 3,115 appointmentsClearly higher | 80.1%likely range 69.6% to 87.7%, 1,118 appointments |
| Calls answered by the practice | 75.7%likely range 70.4% to 80.3%, 6,021 calls | 72.2%likely range 65.4% to 78.1%, 3,925 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 48.1%likely range 28.7% to 68.1%, 103 answers | 45.8%likely range 35.5% to 56.3%, 103 answers |
| Reception and admin team | 85.0%likely range 65.2% to 94.5%, 109 answers | 82.9%likely range 73.6% to 89.4%, 105 answers |
| Having a preferred professional | 18.7%likely range 7.7% to 38.8%, 111 answers | 36.0%likely range 26.8% to 46.3%, 110 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 43.6%likely range 27.1% to 61.6%, 36 answers |
| Knowing the next step | 86.9%likely range 67.0% to 95.6%, 105 answers | 82.5%likely range 73.1% to 89.0%, 106 answers |
| Contacting the practice | 74.9%likely range 54.3% to 88.2%, 110 answers | 66.4%likely range 56.1% to 75.4%, 108 answers |
| Wait for an appointment | 77.4%likely range 55.9% to 90.2%, 101 answers | 73.9%likely range 63.2% to 82.3%, 96 answers |
| Being listened to | 85.9%likely range 66.2% to 95.0%, 109 answers | 88.3%likely range 80.0% to 93.5%, 107 answers |
| Care and concern | 84.4%likely range 64.4% to 94.2%, 108 answers | 85.9%likely range 77.1% to 91.6%, 108 answers |
| Confidence and trust | 96.4%likely range 79.5% to 99.5%, 107 answers | 93.8%likely range 86.7% to 97.2%, 107 answers |
| Involvement in decisions | 89.5%likely range 69.4% to 96.9%, 100 answers | 88.5%likely range 79.9% to 93.7%, 102 answers |
| Needs met | 90.8%likely range 72.2% to 97.4%, 109 answers | 92.3%likely range 84.7% to 96.2%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.8%likely range 86.7% to 95.1%, 171 patients | 91.4%likely range 81.4% to 96.3%, 58 patients |
| Children at 18 months | 91.0%likely range 85.7% to 94.5%, 167 patients | 86.2%likely range 75.7% to 92.5%, 65 patients |
| Children at 5 years | 91.2%likely range 86.2% to 94.5%, 182 patients | 92.5%likely range 84.6% to 96.5%, 80 patients |
| Women aged 25 to 49 | 71.7%likely range 69.9% to 73.4%, 2,640 patients | 78.9%likely range 76.4% to 81.2%, 1,129 patients |
| Women aged 50 to 64 | 75.4%likely range 73.2% to 77.5%, 1,567 patients | 79.7%likely range 76.9% to 82.2%, 862 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,053August 2026 | 8,281August 2026 |
| Primary care network | Colne Valley PCN | Colne Valley PCN |
| Phone | 01787 475944 | 01787 222022 |
| Friends and Family Test (its own feedback) | 91.7% good or very good641 answers, June 2026 | 93.5% good or very good155 answers, June 2026 |
| Appointments (one month) | 6,743 in August 2026Same day 35.8%; face to face 87.5% | 2,428 in August 2026Same day 19.4%; face to face 97.8% |
| Antibiotic items per STAR-PU (one year) | 0.97England 0.74, April 2025 to March 2026 | 0.84England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.5 qualified permanent24.0 including trainees and locums1,801 patients per permanent GP | 6.8 qualified permanent8.3 including trainees and locums1,218 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.