Hillingdon · Compare
The Devonshire Lodge Practice vs Acrefield Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Devonshire Lodge Practice and Acrefield Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Devonshire Lodge PracticeHA5 1TG | Acrefield SurgeryHA4 0QR |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.6likely range 81.7 to 90.0119 survey answers | 81.3likely range 78.3 to 83.589 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 86.2%likely range 79.5% to 90.9%, 119 answers | 78.7%likely range 75.3% to 81.7%, 89 answers |
| Access (mean of the two below) | 87.2%likely range 82.9% to 90.4% | 87.2%likely range 80.9% to 89.4% |
| Appointments within two weeks of booking | 99.2%likely range 95.0% to 99.9%, 1,567 appointments | 96.7%likely range 90.4% to 98.9%, 1,289 appointments |
| Calls answered by the practice | 75.1%likely range 67.5% to 81.4%, 3,050 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 61.2%likely range 52.6% to 69.1%, 111 answers | 55.7%likely range 51.7% to 59.7%, 83 answers |
| Reception and admin team | 84.1%likely range 77.0% to 89.3%, 116 answers | 84.1%likely range 81.1% to 86.7%, 90 answers |
| Having a preferred professional | 30.7%likely range 23.6% to 38.8%, 119 answers | 30.3%likely range 26.9% to 34.0%, 89 answers |
| Seeing your preferred professional | 37.7%likely range 25.6% to 51.6%, 44 answers | 23.4%likely range 18.3% to 29.5%, 32 answers |
| Knowing the next step | 83.2%likely range 75.9% to 88.6%, 113 answers | 87.4%likely range 84.5% to 89.9%, 83 answers |
| Contacting the practice | 74.9%likely range 67.0% to 81.4%, 117 answers | 74.1%likely range 70.5% to 77.4%, 88 answers |
| Wait for an appointment | 72.4%likely range 63.7% to 79.7%, 101 answers | 72.4%likely range 68.5% to 76.1%, 75 answers |
| Being listened to | 91.1%likely range 85.1% to 94.8%, 116 answers | 82.3%likely range 79.0% to 85.1%, 86 answers |
| Care and concern | 93.4%likely range 87.9% to 96.5%, 116 answers | 84.7%likely range 81.6% to 87.3%, 87 answers |
| Confidence and trust | 94.4%likely range 89.2% to 97.2%, 116 answers | 89.1%likely range 86.3% to 91.3%, 87 answers |
| Involvement in decisions | 91.4%likely range 85.1% to 95.2%, 105 answers | 87.9%likely range 85.0% to 90.3%, 85 answers |
| Needs met | 93.8%likely range 88.4% to 96.8%, 116 answers | 90.1%likely range 87.4% to 92.2%, 87 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.5%likely range 82.8% to 96.1%, 71 patients | 76.2%likely range 54.9% to 89.4%, 21 patients |
| Children at 18 months | 85.7%likely range 74.3% to 92.6%, 56 patients | 82.4%likely range 59.0% to 93.8%, 17 patients |
| Children at 5 years | 82.7%likely range 73.1% to 89.4%, 81 patients | 79.3%likely range 61.6% to 90.2%, 29 patients |
| Women aged 25 to 49 | 64.6%likely range 62.1% to 67.0%, 1,439 patients | 55.7%likely range 51.1% to 60.2%, 454 patients |
| Women aged 50 to 64 | 78.0%likely range 74.9% to 80.9%, 733 patients | 73.8%likely range 67.0% to 79.6%, 183 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,225August 2026 | 2,330August 2026 |
| Primary care network | North Connect PCN | North Connect PCN |
| Phone | 02088 660075 | 020 84225900 |
| Friends and Family Test (its own feedback) | 94.0% good or very good183 answers, June 2026 | 100.0% good or very good22 answers, June 2026 |
| Appointments (one month) | 2,914 in August 2026Same day 33.5%; face to face 69.3% | 1,552 in August 2026Same day 60.6%; face to face 88.5% |
| Antibiotic items per STAR-PU (one year) | 0.74England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.8 qualified permanent4.9 including trainees and locums2,910 patients per permanent GP | 0.4 qualified permanent0.4 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.