Birmingham · Compare
The Brook Surgery vs Highgate Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Brook Surgery and Highgate Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Brook SurgeryB11 1LU | Highgate Medical CentreB12 0YA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.1likely range 79.4 to 86.298 survey answers | 79.2likely range 75.8 to 81.898 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 78.7%likely range 73.7% to 83.0%, 98 answers | 86.9%likely range 82.2% to 90.4%, 98 answers |
| Access (mean of the two below) | 93.2%likely range 88.8% to 95.9%Clearly higher | 61.2%likely range 57.5% to 63.8% |
| Appointments within two weeks of booking | 99.2%likely range 96.4% to 99.8%, 2,575 appointments | 95.8%likely range 89.7% to 98.4%, 1,454 appointments |
| Calls answered by the practice | 87.1%likely range 78.8% to 92.5%, 1,937 callsClearly higher | 26.4%likely range 22.4% to 30.9%, 8,561 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 60.6%likely range 54.8% to 66.1%, 94 answers | 63.2%likely range 57.1% to 68.9%, 95 answers |
| Reception and admin team | 82.6%likely range 77.8% to 86.5%, 97 answers | 93.3%likely range 89.5% to 95.7%, 97 answers |
| Having a preferred professional | 33.6%likely range 28.5% to 39.2%, 98 answers | 70.0%likely range 64.2% to 75.3%, 98 answers |
| Seeing your preferred professional | 47.9%likely range 38.5% to 57.3%, 36 answers | 40.2%likely range 33.3% to 47.5%, 69 answers |
| Knowing the next step | 82.5%likely range 77.5% to 86.5%, 91 answers | 86.7%likely range 81.9% to 90.3%, 94 answers |
| Contacting the practice | 71.1%likely range 65.6% to 76.1%, 94 answers | 82.8%likely range 77.8% to 86.9%, 98 answers |
| Wait for an appointment | 71.6%likely range 65.9% to 76.6%, 91 answers | 71.1%likely range 64.9% to 76.5%, 87 answers |
| Being listened to | 72.0%likely range 66.6% to 76.9%, 97 answers | 94.7%likely range 91.1% to 96.8%, 94 answers |
| Care and concern | 74.5%likely range 69.2% to 79.2%, 97 answers | 91.9%likely range 87.9% to 94.7%, 93 answers |
| Confidence and trust | 86.9%likely range 82.5% to 90.3%, 95 answers | 92.8%likely range 88.8% to 95.4%, 90 answers |
| Involvement in decisions | 85.4%likely range 80.7% to 89.1%, 92 answers | 93.9%likely range 90.1% to 96.3%, 91 answers |
| Needs met | 83.6%likely range 78.9% to 87.4%, 96 answers | 92.4%likely range 88.3% to 95.1%, 90 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 60.7%likely range 47.6% to 72.4%, 56 patients | 85.7%likely range 76.2% to 91.8%, 77 patients |
| Children at 18 months | 55.2%likely range 42.5% to 67.3%, 58 patients | 87.3%likely range 77.6% to 93.2%, 71 patients |
| Children at 5 years | 55.9%likely range 43.3% to 67.8%, 59 patients | 74.1%likely range 63.6% to 82.4%, 81 patients |
| Women aged 25 to 49 | 58.2%likely range 54.5% to 61.9%, 682 patients | 51.9%likely range 49.1% to 54.7%, 1,179 patients |
| Women aged 50 to 64 | 77.3%likely range 71.3% to 82.3%, 220 patients | 73.1%likely range 67.7% to 77.9%, 290 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,458August 2026 | 5,561August 2026 |
| Primary care network | Balsall Heath, Sparkhill & Moseley PCN | Balsall Heath, Sparkhill & Moseley PCN |
| Phone | 0121 3340174 | 0345 2450751 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 91.8% good or very good98 answers, June 2026 |
| Appointments (one month) | 4,182 in August 2026Same day 67.9%; face to face 26.5% | 3,073 in August 2026Same day 70.5%; face to face 53.6% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 1.15England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.9 qualified permanent2.9 including trainees and locums1,534 patients per permanent GP | 2.1 qualified permanent5.0 including trainees and locums2,657 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.