Test Valley · Compare
The Andover Health Centre Medical Pract vs Charlton Hill Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Andover Health Centre Medical Pract and Charlton Hill Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | The Andover Health Centre Medical PractSP10 3LD | Charlton Hill SurgerySP10 3JY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.5likely range 74.0 to 83.8124 survey answers | 85.2likely range 78.3 to 89.4114 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 81.6%likely range 74.0% to 87.3%, 124 answers | 87.6%likely range 77.9% to 93.4%, 114 answers |
| Access (mean of the two below) | 74.6%likely range 69.1% to 79.2% | 79.5%likely range 75.5% to 82.8% |
| Appointments within two weeks of booking | 75.4%likely range 66.6% to 82.5%, 1,694 appointments | 79.7%likely range 73.4% to 84.8%, 2,852 appointments |
| Calls answered by the practice | 73.7%likely range 67.1% to 79.5%, 3,965 calls | 79.2%likely range 74.2% to 83.4%, 6,182 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 46.5%likely range 37.6% to 55.6%, 110 answers | 77.6%likely range 65.9% to 86.1%, 102 answers |
| Reception and admin team | 93.7%likely range 87.8% to 96.8%, 115 answers | 91.4%likely range 82.2% to 96.0%, 108 answers |
| Having a preferred professional | 29.0%likely range 21.8% to 37.3%, 124 answers | 42.9%likely range 31.9% to 54.6%, 112 answers |
| Seeing your preferred professional | 43.4%likely range 27.9% to 60.2%, 33 answers | 45.7%likely range 28.9% to 63.5%, 47 answers |
| Knowing the next step | 82.8%likely range 75.2% to 88.4%, 120 answers | 92.6%likely range 83.7% to 96.8%, 107 answers |
| Contacting the practice | 76.5%likely range 68.4% to 83.1%, 121 answers | 88.8%likely range 79.2% to 94.3%, 110 answers |
| Wait for an appointment | 63.2%likely range 53.8% to 71.7%, 105 answers | 61.1%likely range 48.7% to 72.2%, 101 answers |
| Being listened to | 92.7%likely range 86.6% to 96.1%, 116 answers | 93.9%likely range 85.6% to 97.6%, 110 answers |
| Care and concern | 92.8%likely range 86.8% to 96.2%, 117 answers | 91.1%likely range 82.0% to 95.9%, 110 answers |
| Confidence and trust | 96.2%likely range 91.1% to 98.4%, 118 answers | 94.4%likely range 86.2% to 97.8%, 111 answers |
| Involvement in decisions | 96.1%likely range 90.9% to 98.4%, 112 answers | 95.5%likely range 87.3% to 98.5%, 103 answers |
| Needs met | 93.2%likely range 87.3% to 96.5%, 118 answers | 91.8%likely range 82.9% to 96.3%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.7%likely range 84.9% to 95.6%, 108 patients | 93.7%likely range 88.7% to 96.5%, 158 patients |
| Children at 18 months | 93.9%likely range 88.0% to 97.0%, 115 patients | 92.7%likely range 88.1% to 95.6%, 191 patients |
| Children at 5 years | 92.8%likely range 86.9% to 96.2%, 125 patients | 95.6%likely range 91.6% to 97.8%, 182 patients |
| Women aged 25 to 49 | 69.2%likely range 67.1% to 71.2%, 1,969 patients | 77.2%likely range 75.6% to 78.7%, 2,749 patients |
| Women aged 50 to 64 | 73.3%likely range 70.8% to 75.7%, 1,254 patients | 81.6%likely range 79.6% to 83.5%, 1,550 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,995August 2026 | 15,901August 2026 |
| Primary care network | Andover PCN | Andover PCN |
| Phone | 01264 321550 | 01264 337979 |
| Friends and Family Test (its own feedback) | 98.0% good or very good153 answers, June 2026 | 96.0% good or very good428 answers, June 2026 |
| Appointments (one month) | 4,585 in August 2026Same day 29.8%; face to face 50.0% | 4,742 in August 2026Same day 37.3%; face to face 70.1% |
| Antibiotic items per STAR-PU (one year) | 0.61England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.4 qualified permanent12.6 including trainees and locums1,377 patients per permanent GP | 9.0 qualified permanent10.5 including trainees and locums1,771 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.