Medway · Compare
Thames Ave Surgery vs Orchard Family Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Thames Ave Surgery and Orchard Family Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Thames Ave SurgeryME8 9BW | Orchard Family PracticeME8 8AA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.5likely range 84.5 to 89.7116 survey answers | 86.6likely range 83.3 to 88.9106 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 93.8%likely range 90.3% to 96.1%, 116 answers | 92.8%likely range 88.8% to 95.4%, 106 answers |
| Access (mean of the two below) | 72.8%likely range 66.8% to 77.6% | 71.9%likely range 66.1% to 76.8% |
| Appointments within two weeks of booking | 87.0%likely range 78.2% to 92.6%, 1,286 appointments | 81.2%likely range 73.1% to 87.3%, 1,772 appointments |
| Calls answered by the practice | 58.5%likely range 50.2% to 66.3%, 2,958 calls | 62.4%likely range 54.2% to 70.0%, 2,964 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 84.9%likely range 80.1% to 88.7%, 115 answers | 68.2%likely range 61.9% to 73.9%, 101 answers |
| Reception and admin team | 94.4%likely range 91.0% to 96.6%, 114 answers | 89.3%likely range 84.7% to 92.6%, 105 answers |
| Having a preferred professional | 34.6%likely range 29.1% to 40.4%, 116 answers | 36.5%likely range 30.7% to 42.8%, 106 answers |
| Seeing your preferred professional | 94.5%likely range 87.6% to 97.7%, 39 answers | 39.4%likely range 29.0% to 50.9%, 34 answers |
| Knowing the next step | 98.9%likely range 96.8% to 99.7%, 115 answers | 89.9%likely range 85.3% to 93.2%, 101 answers |
| Contacting the practice | 88.5%likely range 84.1% to 91.8%, 115 answers | 85.0%likely range 79.9% to 89.0%, 104 answers |
| Wait for an appointment | 84.4%likely range 79.4% to 88.3%, 109 answers | 71.8%likely range 65.4% to 77.4%, 95 answers |
| Being listened to | 95.1%likely range 91.8% to 97.1%, 114 answers | 95.9%likely range 92.5% to 97.8%, 102 answers |
| Care and concern | 95.1%likely range 91.7% to 97.1%, 113 answers | 94.6%likely range 90.8% to 96.8%, 102 answers |
| Confidence and trust | 100.0%likely range 98.5% to 100.0%, 113 answers | 96.9%likely range 93.8% to 98.5%, 101 answers |
| Involvement in decisions | 99.2%likely range 97.2% to 99.8%, 110 answers | 97.4%likely range 94.4% to 98.9%, 98 answers |
| Needs met | 99.3%likely range 97.4% to 99.8%, 115 answers | 94.9%likely range 91.3% to 97.1%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 100.0%likely range 92.4% to 100.0%, 47 patients | 89.5%likely range 75.9% to 95.8%, 38 patients |
| Children at 18 months | 93.6%likely range 82.8% to 97.8%, 47 patients | 78.6%likely range 64.1% to 88.3%, 42 patients |
| Children at 5 years | 95.2%likely range 86.7% to 98.3%, 62 patients | 83.3%likely range 70.4% to 91.3%, 48 patients |
| Women aged 25 to 49 | 77.2%likely range 74.3% to 79.9%, 870 patients | 79.8%likely range 76.9% to 82.5%, 793 patients |
| Women aged 50 to 64 | 81.4%likely range 78.0% to 84.5%, 555 patients | 83.3%likely range 79.8% to 86.2%, 520 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,002August 2026 | 5,530August 2026 |
| Primary care network | Medway Rainham PCN | Medway Rainham PCN |
| Phone | 01634 360486 | 01634 337620 |
| Friends and Family Test (its own feedback) | 99.0% good or very good100 answers, June 2026 | 95.9% good or very good146 answers, June 2026 |
| Appointments (one month) | 1,380 in August 2026Same day 32.5%; face to face 84.3% | 2,624 in August 2026Same day 52.4%; face to face 37.8% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 0.87England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent2.0 including trainees and locums3,001 patients per permanent GP | 1.1 qualified permanent1.9 including trainees and locums5,184 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.