Somerset · Compare
Symphony North Healthcare vs Brent Area Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Brent Area Medical Centre’s Practice Grade is clearly higher than Symphony North Healthcare’s: its likely range lies wholly above.
Side by side
| Measure | Symphony North HealthcareTA8 1EU | Brent Area Medical CentreTA9 4JD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 61.5likely range 47.8 to 73.7112 survey answers | 80.4likely range 77.2 to 83.0119 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 57.5%likely range 38.0% to 74.9%, 112 answers | 80.5%likely range 77.0% to 83.6%, 119 answersClearly higher |
| Access (mean of the two below) | 70.6%likely range 67.9% to 73.0% | 80.0%likely range 72.9% to 84.9% |
| Appointments within two weeks of booking | 81.7%likely range 77.8% to 85.1%, 6,688 appointments | 86.0%likely range 74.7% to 92.7%, 883 appointments |
| Calls answered by the practice | 59.3%likely range 55.7% to 62.9%, 14,811 calls | 74.0%likely range 65.2% to 81.2%, 2,351 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 31.3%likely range 16.0% to 52.2%, 104 answers | 77.5%likely range 73.8% to 80.8%, 116 answers |
| Reception and admin team | 68.9%likely range 48.5% to 83.9%, 109 answers | 84.3%likely range 81.1% to 87.1%, 118 answers |
| Having a preferred professional | 21.7%likely range 9.7% to 41.5%, 112 answers | 31.8%likely range 28.0% to 35.8%, 118 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 60.1%likely range 52.8% to 67.0%, 40 answers |
| Knowing the next step | 86.7%likely range 66.6% to 95.5%, 100 answers | 87.4%likely range 84.4% to 90.0%, 117 answers |
| Contacting the practice | 51.9%likely range 32.8% to 70.4%, 110 answers | 71.8%likely range 67.8% to 75.4%, 116 answers |
| Wait for an appointment | 47.7%likely range 27.7% to 68.5%, 91 answers | 86.8%likely range 83.5% to 89.5%, 106 answers |
| Being listened to | 78.7%likely range 57.7% to 90.9%, 101 answers | 96.4%likely range 94.5% to 97.7%, 113 answers |
| Care and concern | 78.6%likely range 57.6% to 90.8%, 101 answers | 96.4%likely range 94.4% to 97.7%, 112 answers |
| Confidence and trust | 87.0%likely range 67.1% to 95.6%, 101 answers | 98.4%likely range 96.9% to 99.2%, 114 answers |
| Involvement in decisions | 86.0%likely range 64.9% to 95.3%, 94 answers | 98.0%likely range 96.3% to 98.9%, 107 answers |
| Needs met | 81.9%likely range 61.6% to 92.7%, 104 answers | 97.5%likely range 95.8% to 98.6%, 114 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.6%likely range 82.3% to 91.4%, 201 patients | 94.7%likely range 75.4% to 99.1%, 19 patients |
| Children at 18 months | 92.1%likely range 87.2% to 95.3%, 178 patients | 96.0%likely range 80.5% to 99.3%, 25 patients |
| Children at 5 years | 81.2%likely range 75.4% to 85.9%, 213 patients | 100.0%likely range 85.1% to 100.0%, 22 patients |
| Women aged 25 to 49 | 68.9%likely range 67.3% to 70.4%, 3,536 patients | 78.1%likely range 73.5% to 82.0%, 360 patients |
| Women aged 50 to 64 | 71.9%likely range 70.2% to 73.6%, 2,692 patients | 86.3%likely range 82.8% to 89.2%, 439 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 28,151August 2026 | 3,642August 2026 |
| Primary care network | North Sedgemoor PCN | North Sedgemoor PCN |
| Phone | 01278 795445 | 01278 760313 |
| Friends and Family Test (its own feedback) | 87.4% good or very good1,037 answers, June 2026 | 98.2% good or very good114 answers, June 2026 |
| Appointments (one month) | 13,194 in August 2026Same day 42.7%; face to face 60.3% | 1,491 in August 2026Same day 48.0%; face to face 49.5% |
| Antibiotic items per STAR-PU (one year) | 0.66England 0.74, April 2025 to March 2026 | 0.82England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.2 qualified permanent11.2 including trainees and locums3,047 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums1,842 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.