Ashford · Compare
Sydenham House Medical Centre vs New Hayesbank Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Sydenham House Medical Centre and New Hayesbank Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Sydenham House Medical CentreTN24 8DN | New Hayesbank SurgeryTN24 9JZ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.2likely range 49.9 to 89.291 survey answers | 81.4likely range 65.4 to 88.889 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 69.2%likely range 34.5% to 90.6%, 91 answers | 84.2%likely range 61.4% to 94.7%, 89 answers |
| Access (mean of the two below) | 85.6%likely range 83.4% to 87.2%Clearly higher | 74.6%likely range 71.5% to 77.5% |
| Appointments within two weeks of booking | 95.1%likely range 92.9% to 96.7%, 7,658 appointmentsClearly higher | 89.8%likely range 86.0% to 92.7%, 4,859 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 59.3%likely range 54.3% to 64.2%, 7,851 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 23.2%likely range 5.5% to 60.8%, 82 answers | 48.3%likely range 26.8% to 70.5%, 83 answers |
| Reception and admin team | 70.8%likely range 35.4% to 91.4%, 89 answers | 95.3%likely range 74.5% to 99.3%, 86 answers |
| Having a preferred professional | 15.5%likely range 3.0% to 52.0%, 91 answers | 32.3%likely range 15.4% to 55.6%, 89 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 74.5%likely range 37.2% to 93.5%, 82 answers | 87.1%likely range 64.7% to 96.1%, 89 answers |
| Contacting the practice | 53.7%likely range 22.9% to 81.9%, 91 answers | 69.3%likely range 46.1% to 85.7%, 90 answers |
| Wait for an appointment | 66.1%likely range 29.2% to 90.3%, 74 answers | 65.0%likely range 40.8% to 83.3%, 81 answers |
| Being listened to | 81.4%likely range 43.9% to 96.1%, 85 answers | 89.6%likely range 67.6% to 97.3%, 88 answers |
| Care and concern | 72.9%likely range 36.1% to 92.8%, 83 answers | 86.8%likely range 63.9% to 96.1%, 86 answers |
| Confidence and trust | 93.1%likely range 56.0% to 99.3%, 87 answers | 92.4%likely range 70.6% to 98.4%, 85 answers |
| Involvement in decisions | 84.3%likely range 46.1% to 97.1%, 83 answers | 98.7%likely range 77.9% to 99.9%, 78 answers |
| Needs met | 88.1%likely range 50.3% to 98.2%, 85 answers | 96.7%likely range 76.1% to 99.6%, 84 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.5%likely range 86.1% to 93.6%, 242 patients | 92.8%likely range 87.3% to 96.0%, 139 patients |
| Children at 18 months | 85.7%likely range 80.7% to 89.5%, 244 patients | 88.4%likely range 82.1% to 92.6%, 146 patients |
| Children at 5 years | 84.1%likely range 79.2% to 88.0%, 270 patients | 83.0%likely range 76.7% to 87.9%, 171 patients |
| Women aged 25 to 49 | 60.1%likely range 58.6% to 61.5%, 4,445 patients | 69.2%likely range 67.5% to 70.8%, 2,927 patients |
| Women aged 50 to 64 | 67.3%likely range 65.1% to 69.4%, 1,845 patients | 71.2%likely range 68.9% to 73.4%, 1,573 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 23,736August 2026 | 17,655August 2026 |
| Primary care network | Mid Kent PCN | Mid Kent PCN |
| Phone | 01233 645851 | 01233 624642 |
| Friends and Family Test (its own feedback) | 86.9% good or very good99 answers, June 2026 | 97.1% good or very good444 answers, June 2026 |
| Appointments (one month) | 10,426 in August 2026Same day 58.3%; face to face 43.2% | 7,383 in August 2026Same day 37.2%; face to face 59.0% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 11.6 qualified permanent11.6 including trainees and locums2,039 patients per permanent GP | 7.3 qualified permanent9.0 including trainees and locums2,432 patients per permanent GP |
| CQC rating (a separate source) | Good | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.