Solihull · Compare
Swanswell Medical Centre vs Northbrook Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Swanswell Medical Centre and Northbrook Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Swanswell Medical CentreB27 7AL | Northbrook Health CentreB90 3LX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.4likely range 72.0 to 81.497 survey answers | 74.0likely range 63.8 to 81.7106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 82.4%likely range 74.9% to 88.0%, 97 answers | 72.9%likely range 58.4% to 83.8%, 106 answers |
| Access (mean of the two below) | 65.4%likely range 61.5% to 68.9% | 76.3%likely range 72.9% to 79.4%Clearly higher |
| Appointments within two weeks of booking | 95.6%likely range 90.7% to 98.0%, 2,056 appointments | 96.1%likely range 92.7% to 98.0%, 3,366 appointments |
| Calls answered by the practice | 35.1%likely range 29.1% to 41.6%, 4,606 calls | 56.4%likely range 50.5% to 62.2%, 5,713 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 62.8%likely range 53.9% to 70.9%, 91 answers | 33.9%likely range 21.5% to 49.1%, 100 answers |
| Reception and admin team | 85.3%likely range 78.0% to 90.4%, 94 answers | 80.1%likely range 66.0% to 89.3%, 104 answers |
| Having a preferred professional | 37.5%likely range 29.6% to 46.1%, 97 answers | 26.9%likely range 16.1% to 41.4%, 106 answers |
| Seeing your preferred professional | 36.6%likely range 23.1% to 52.6%, 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.0%likely range 78.8% to 91.0%, 95 answers | 76.4%likely range 61.5% to 86.8%, 98 answers |
| Contacting the practice | 76.9%likely range 68.9% to 83.4%, 96 answers | 58.8%likely range 44.0% to 72.2%, 103 answers |
| Wait for an appointment | 71.5%likely range 62.4% to 79.1%, 83 answers | 73.3%likely range 57.5% to 84.7%, 91 answers |
| Being listened to | 88.0%likely range 81.0% to 92.6%, 93 answers | 81.0%likely range 66.7% to 90.0%, 100 answers |
| Care and concern | 82.9%likely range 75.4% to 88.5%, 94 answers | 83.9%likely range 70.1% to 92.1%, 101 answers |
| Confidence and trust | 92.9%likely range 87.0% to 96.2%, 94 answers | 89.5%likely range 76.9% to 95.6%, 102 answers |
| Involvement in decisions | 88.3%likely range 81.1% to 93.1%, 84 answers | 88.4%likely range 75.0% to 95.1%, 96 answers |
| Needs met | 95.0%likely range 89.7% to 97.6%, 95 answers | 89.0%likely range 76.3% to 95.3%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.2%likely range 83.0% to 96.6%, 64 patients | 87.9%likely range 79.6% to 93.1%, 91 patients |
| Children at 18 months | 81.5%likely range 70.4% to 89.1%, 65 patients | 78.6%likely range 70.8% to 84.8%, 131 patients |
| Children at 5 years | 73.8%likely range 63.2% to 82.1%, 80 patients | 84.5%likely range 77.8% to 89.4%, 148 patients |
| Women aged 25 to 49 | 64.7%likely range 61.8% to 67.5%, 1,083 patients | 74.0%likely range 72.0% to 76.0%, 1,876 patients |
| Women aged 50 to 64 | 71.8%likely range 67.6% to 75.6%, 478 patients | 80.6%likely range 78.2% to 82.8%, 1,156 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,184August 2026 | 12,275August 2026 |
| Primary care network | Community Care Hall Green PCN | Community Care Hall Green PCN |
| Phone | 0121 7065676 | 0121 7465000 |
| Friends and Family Test (its own feedback) | 92.4% good or very good198 answers, June 2026 | 93.2% good or very good618 answers, June 2026 |
| Appointments (one month) | 2,894 in August 2026Same day 61.2%; face to face 66.1% | 5,504 in August 2026Same day 40.7%; face to face 83.3% |
| Antibiotic items per STAR-PU (one year) | 0.67England 0.74, April 2025 to March 2026 | 0.92England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.3 qualified permanent4.8 including trainees and locums2,728 patients per permanent GP | 5.9 qualified permanent7.3 including trainees and locums2,077 patients per permanent GP |
| CQC rating (a separate source) | Good | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.