Havering · Compare
Suttons Avenue Surgery vs St Georges Country Park Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Suttons Avenue Surgery and St Georges Country Park Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Suttons Avenue SurgeryRM12 4LF | St Georges Country Park SurgeryRM12 6RR |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 87.5likely range 82.8 to 89.9108 survey answers | 85.5likely range 82.0 to 88.2117 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 84.4%likely range 80.5% to 87.6%, 108 answers | 86.9%likely range 82.4% to 90.5%, 117 answers |
| Access (mean of the two below) | 94.7%likely range 81.6% to 96.9% | 81.9%likely range 77.3% to 85.5% |
| Appointments within two weeks of booking | 98.4%likely range 73.4% to 99.9%, 184 appointments | 94.9%likely range 89.5% to 97.6%, 1,900 appointments |
| Calls answered by the practice | 90.9%likely range 83.2% to 95.2%, 1,895 callsClearly higher | 68.9%likely range 61.4% to 75.5%, 3,386 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 84.6%likely range 80.7% to 87.8%, 109 answers | 71.0%likely range 65.2% to 76.3%, 111 answers |
| Reception and admin team | 90.1%likely range 86.7% to 92.6%, 107 answers | 91.6%likely range 87.6% to 94.4%, 114 answers |
| Having a preferred professional | 42.6%likely range 37.8% to 47.6%, 106 answers | 23.0%likely range 18.3% to 28.5%, 115 answers |
| Seeing your preferred professional | 72.3%likely range 65.0% to 78.6%, 46 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.5%likely range 86.1% to 92.2%, 107 answers | 84.5%likely range 79.6% to 88.4%, 112 answers |
| Contacting the practice | 86.2%likely range 82.4% to 89.3%, 107 answers | 80.8%likely range 75.6% to 85.1%, 114 answers |
| Wait for an appointment | 67.7%likely range 62.7% to 72.3%, 99 answers | 80.8%likely range 75.2% to 85.4%, 101 answers |
| Being listened to | 90.1%likely range 86.7% to 92.6%, 107 answers | 94.3%likely range 90.8% to 96.6%, 111 answers |
| Care and concern | 87.9%likely range 84.3% to 90.8%, 107 answers | 93.8%likely range 90.1% to 96.1%, 110 answers |
| Confidence and trust | 93.9%likely range 91.0% to 95.9%, 105 answers | 98.6%likely range 96.3% to 99.5%, 111 answers |
| Involvement in decisions | 93.6%likely range 90.6% to 95.6%, 101 answers | 97.8%likely range 95.1% to 99.0%, 106 answers |
| Needs met | 92.9%likely range 89.8% to 95.0%, 105 answers | 97.9%likely range 95.3% to 99.1%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.8%likely range 83.8% to 99.4%, 31 patients | 88.9%likely range 79.6% to 94.3%, 72 patients |
| Children at 18 months | 89.2%likely range 75.3% to 95.7%, 37 patients | 86.3%likely range 76.6% to 92.4%, 73 patients |
| Children at 5 years | 85.7%likely range 70.6% to 93.7%, 35 patients | 82.3%likely range 71.0% to 89.8%, 62 patients |
| Women aged 25 to 49 | 64.5%likely range 60.7% to 68.1%, 645 patients | 74.0%likely range 71.3% to 76.5%, 1,122 patients |
| Women aged 50 to 64 | 79.7%likely range 75.6% to 83.3%, 414 patients | 85.3%likely range 82.0% to 88.1%, 504 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,305August 2026 | 6,440August 2026 |
| Primary care network | Havering South PCN | Havering South PCN |
| Phone | 01708 442711 | 01708 440642 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 91.7% good or very good12 answers, June 2026 |
| Appointments (one month) | 1,487 in August 2026Same day 44.5%; face to face 61.6% | 2,112 in August 2026Same day 48.0%; face to face 71.7% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.84England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent2.0 including trainees and locums2,110 patients per permanent GP | 0.3 qualified permanent0.3 including trainees and locums |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.