Watford · Compare
Suthergrey House Medical Centre vs Watford Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Suthergrey House Medical Centre and Watford Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Suthergrey House Medical CentreWD17 1LS | Watford Health CentreWD18 0JP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.7likely range 66.2 to 76.4114 survey answers | 76.1likely range 64.7 to 84.8115 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 68.5%likely range 61.0% to 75.1%, 114 answers | 71.0%likely range 54.7% to 83.3%, 115 answers |
| Access (mean of the two below) | 78.9%likely range 74.0% to 82.9% | 88.0%likely range 86.0% to 89.1%Clearly higher |
| Appointments within two weeks of booking | 85.4%likely range 78.4% to 90.5%, 2,020 appointments | 97.5%likely range 95.5% to 98.6%, 6,142 appointmentsClearly higher |
| Calls answered by the practice | 72.2%likely range 65.3% to 78.3%, 3,732 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 44.9%likely range 37.2% to 52.8%, 107 answers | 43.9%likely range 28.5% to 60.6%, 107 answers |
| Reception and admin team | 81.9%likely range 75.1% to 87.2%, 109 answers | 71.9%likely range 55.4% to 84.1%, 112 answers |
| Having a preferred professional | 16.2%likely range 11.4% to 22.6%, 114 answers | 21.2%likely range 10.9% to 37.1%, 114 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.1%likely range 79.8% to 90.6%, 110 answers | 86.6%likely range 71.0% to 94.5%, 105 answers |
| Contacting the practice | 65.9%likely range 58.3% to 72.8%, 112 answers | 62.1%likely range 45.4% to 76.4%, 110 answers |
| Wait for an appointment | 64.7%likely range 56.4% to 72.2%, 97 answers | 77.0%likely range 58.9% to 88.7%, 92 answers |
| Being listened to | 87.5%likely range 81.4% to 91.8%, 110 answers | 76.1%likely range 59.4% to 87.3%, 108 answers |
| Care and concern | 87.2%likely range 81.1% to 91.5%, 111 answers | 81.1%likely range 64.9% to 90.9%, 107 answers |
| Confidence and trust | 94.2%likely range 89.4% to 97.0%, 107 answers | 85.3%likely range 69.6% to 93.6%, 107 answers |
| Involvement in decisions | 89.1%likely range 83.1% to 93.1%, 104 answers | 76.9%likely range 59.3% to 88.3%, 98 answers |
| Needs met | 89.4%likely range 83.6% to 93.3%, 110 answers | 78.2%likely range 61.1% to 89.1%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.7%likely range 74.7% to 91.2%, 72 patients | 87.9%likely range 82.7% to 91.6%, 206 patients |
| Children at 18 months | 79.7%likely range 69.2% to 87.3%, 74 patients | 79.9%likely range 73.8% to 84.9%, 199 patients |
| Children at 5 years | 82.2%likely range 71.9% to 89.3%, 73 patients | 85.2%likely range 79.1% to 89.8%, 169 patients |
| Women aged 25 to 49 | 62.7%likely range 60.2% to 65.1%, 1,492 patients | 57.4%likely range 55.9% to 59.0%, 3,933 patients |
| Women aged 50 to 64 | 72.0%likely range 68.7% to 75.1%, 761 patients | 75.7%likely range 73.1% to 78.1%, 1,090 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,359August 2026 | 17,982August 2026 |
| Primary care network | Central Watford PCN | Central Watford PCN |
| Phone | 01923 224424 | 01923 226266 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 90.2% good or very good92 answers, June 2026 |
| Appointments (one month) | 2,417 in August 2026Same day 40.0%; face to face 70.1% | 7,549 in August 2026Same day 63.9%; face to face 64.8% |
| Antibiotic items per STAR-PU (one year) | 0.71England 0.74, April 2025 to March 2026 | 0.62England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.6 qualified permanent7.8 including trainees and locums1,482 patients per permanent GP | 7.3 qualified permanent8.0 including trainees and locums2,448 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.