Watford · Compare
Suthergrey House Medical Centre vs The Elms Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Elms Surgery’s Practice Grade is clearly higher than Suthergrey House Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | Suthergrey House Medical CentreWD17 1LS | The Elms SurgeryWD17 4NT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.7likely range 66.2 to 76.4114 survey answers | 84.7likely range 80.4 to 88.1114 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 68.5%likely range 61.0% to 75.1%, 114 answers | 83.2%likely range 77.2% to 87.9%, 114 answersClearly higher |
| Access (mean of the two below) | 78.9%likely range 74.0% to 82.9% | 88.1%likely range 84.1% to 90.8%Clearly higher |
| Appointments within two weeks of booking | 85.4%likely range 78.4% to 90.5%, 2,020 appointments | 98.7%likely range 94.1% to 99.7%, 1,503 appointmentsClearly higher |
| Calls answered by the practice | 72.2%likely range 65.3% to 78.3%, 3,732 calls | 77.3%likely range 70.9% to 82.6%, 4,010 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 44.9%likely range 37.2% to 52.8%, 107 answers | 85.7%likely range 79.7% to 90.2%, 107 answers |
| Reception and admin team | 81.9%likely range 75.1% to 87.2%, 109 answers | 95.0%likely range 90.7% to 97.4%, 110 answers |
| Having a preferred professional | 16.2%likely range 11.4% to 22.6%, 114 answers | 26.9%likely range 21.0% to 33.7%, 115 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.1%likely range 79.8% to 90.6%, 110 answers | 87.9%likely range 82.3% to 91.9%, 109 answers |
| Contacting the practice | 65.9%likely range 58.3% to 72.8%, 112 answers | 87.3%likely range 81.5% to 91.4%, 108 answers |
| Wait for an appointment | 64.7%likely range 56.4% to 72.2%, 97 answers | 82.2%likely range 75.7% to 87.3%, 103 answers |
| Being listened to | 87.5%likely range 81.4% to 91.8%, 110 answers | 95.7%likely range 91.6% to 97.9%, 107 answers |
| Care and concern | 87.2%likely range 81.1% to 91.5%, 111 answers | 93.7%likely range 89.1% to 96.5%, 108 answers |
| Confidence and trust | 94.2%likely range 89.4% to 97.0%, 107 answers | 95.7%likely range 91.5% to 97.9%, 105 answers |
| Involvement in decisions | 89.1%likely range 83.1% to 93.1%, 104 answers | 98.6%likely range 95.4% to 99.6%, 103 answers |
| Needs met | 89.4%likely range 83.6% to 93.3%, 110 answers | 93.7%likely range 89.1% to 96.5%, 107 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.7%likely range 74.7% to 91.2%, 72 patients | 93.8%likely range 88.3% to 96.8%, 130 patients |
| Children at 18 months | 79.7%likely range 69.2% to 87.3%, 74 patients | 85.7%likely range 78.5% to 90.8%, 126 patients |
| Children at 5 years | 82.2%likely range 71.9% to 89.3%, 73 patients | 83.3%likely range 75.2% to 89.2%, 108 patients |
| Women aged 25 to 49 | 62.7%likely range 60.2% to 65.1%, 1,492 patients | 66.9%likely range 64.8% to 68.8%, 2,125 patients |
| Women aged 50 to 64 | 72.0%likely range 68.7% to 75.1%, 761 patients | 74.5%likely range 70.5% to 78.0%, 517 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,359August 2026 | 8,674August 2026 |
| Primary care network | Central Watford PCN | Central Watford PCN |
| Phone | 01923 224424 | 01923 224203 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 2 answers in June 2026; shares not published below 5 |
| Appointments (one month) | 2,417 in August 2026Same day 40.0%; face to face 70.1% | 2,672 in August 2026Same day 41.8%; face to face 69.1% |
| Antibiotic items per STAR-PU (one year) | 0.71England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.6 qualified permanent7.8 including trainees and locums1,482 patients per permanent GP | 1.8 qualified permanent1.8 including trainees and locums4,880 patients per permanent GP |
| CQC rating (a separate source) | Good | Requires improvement |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.