Folkestone and Hythe · Compare
Sun Lane vs Oaklands Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Sun Lane and Oaklands Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Sun LaneCT21 5JY | Oaklands Health CentreCT21 6BD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.9likely range 71.6 to 79.7110 survey answers | 72.2likely range 64.7 to 78.3124 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 72.0%likely range 66.1% to 77.2%, 110 answers | 71.9%likely range 61.3% to 80.5%, 124 answers |
| Access (mean of the two below) | 85.0%likely range 80.9% to 88.1%Clearly higher | 72.8%likely range 68.9% to 76.2% |
| Appointments within two weeks of booking | 96.6%likely range 92.1% to 98.5%, 2,150 appointmentsClearly higher | 82.6%likely range 77.0% to 87.0%, 3,337 appointments |
| Calls answered by the practice | 73.4%likely range 66.5% to 79.3%, 3,760 calls | 63.0%likely range 57.5% to 68.1%, 6,554 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.1%likely range 49.8% to 62.2%, 108 answers | 49.2%likely range 38.2% to 60.3%, 114 answers |
| Reception and admin team | 78.9%likely range 73.3% to 83.5%, 108 answers | 82.8%likely range 72.8% to 89.7%, 115 answers |
| Having a preferred professional | 54.2%likely range 47.9% to 60.4%, 108 answers | 19.6%likely range 12.5% to 29.5%, 124 answers |
| Seeing your preferred professional | 49.3%likely range 41.0% to 57.6%, 61 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 81.2%likely range 75.9% to 85.6%, 108 answers | 86.2%likely range 76.7% to 92.2%, 116 answers |
| Contacting the practice | 69.3%likely range 63.3% to 74.7%, 109 answers | 67.4%likely range 56.7% to 76.6%, 124 answers |
| Wait for an appointment | 67.4%likely range 60.9% to 73.3%, 97 answers | 68.8%likely range 57.4% to 78.3%, 110 answers |
| Being listened to | 78.0%likely range 72.3% to 82.8%, 106 answers | 83.3%likely range 73.7% to 89.9%, 123 answers |
| Care and concern | 72.8%likely range 66.8% to 78.0%, 106 answers | 77.8%likely range 67.5% to 85.6%, 120 answers |
| Confidence and trust | 86.8%likely range 81.9% to 90.6%, 106 answers | 86.8%likely range 77.6% to 92.6%, 120 answers |
| Involvement in decisions | 82.0%likely range 76.5% to 86.4%, 102 answers | 87.6%likely range 78.4% to 93.2%, 116 answers |
| Needs met | 92.1%likely range 88.0% to 94.9%, 106 answers | 85.2%likely range 75.7% to 91.4%, 118 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.9%likely range 71.9% to 96.1%, 27 patients | 82.7%likely range 72.6% to 89.6%, 75 patients |
| Children at 18 months | 89.7%likely range 73.6% to 96.4%, 29 patients | 81.8%likely range 71.8% to 88.8%, 77 patients |
| Children at 5 years | 92.9%likely range 81.0% to 97.5%, 42 patients | 87.7%likely range 78.2% to 93.4%, 73 patients |
| Women aged 25 to 49 | 61.6%likely range 57.7% to 65.3%, 625 patients | 68.7%likely range 66.3% to 71.1%, 1,417 patients |
| Women aged 50 to 64 | 66.3%likely range 62.0% to 70.4%, 493 patients | 74.7%likely range 72.2% to 77.1%, 1,223 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,314August 2026 | 12,369August 2026 |
| Primary care network | Folkestone Hythe & Rural PCN | Folkestone Hythe & Rural PCN |
| Phone | 01303 267102 | 01303 235300 |
| Friends and Family Test (its own feedback) | 88.9% good or very good90 answers, June 2026 | 93.0% good or very good100 answers, June 2026 |
| Appointments (one month) | 2,293 in August 2026Same day 51.7%; face to face 53.5% | 5,982 in August 2026Same day 33.5%; face to face 62.1% |
| Antibiotic items per STAR-PU (one year) | 0.86England 0.74, April 2025 to March 2026 | 0.67England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.9 qualified permanent1.9 including trainees and locums2,867 patients per permanent GP | 3.3 qualified permanent3.3 including trainees and locums3,734 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.