Redditch · Compare
St Stephen's Medical Partnership vs Hillview Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Hillview Medical Centre’s Practice Grade is clearly higher than St Stephen's Medical Partnership’s: its likely range lies wholly above.
Side by side
| Measure | St Stephen's Medical PartnershipB97 4AL | Hillview Medical CentreB97 4RN |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 69.0likely range 54.6 to 79.7111 survey answers | 90.3likely range 83.4 to 93.4107 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 68.2%likely range 47.8% to 83.4%, 111 answers | 92.9%likely range 83.1% to 97.2%, 107 answers |
| Access (mean of the two below) | 70.6%likely range 66.6% to 74.1% | 84.1%likely range 80.5% to 86.8%Clearly higher |
| Appointments within two weeks of booking | 76.5%likely range 70.1% to 81.9%, 2,965 appointments | 94.7%likely range 90.2% to 97.2%, 2,522 appointmentsClearly higher |
| Calls answered by the practice | 64.6%likely range 59.7% to 69.1%, 8,154 calls | 73.3%likely range 67.9% to 78.1%, 6,063 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 48.0%likely range 29.1% to 67.4%, 108 answers | 93.3%likely range 83.3% to 97.5%, 102 answers |
| Reception and admin team | 79.5%likely range 59.3% to 91.2%, 109 answers | 96.0%likely range 87.2% to 98.8%, 105 answers |
| Having a preferred professional | 26.8%likely range 13.1% to 47.1%, 112 answers | 35.3%likely range 24.1% to 48.5%, 106 answers |
| Seeing your preferred professional | 40.5%likely range 13.9% to 74.2%, 33 answers | 39.4%likely range 20.2% to 62.5%, 34 answers |
| Knowing the next step | 76.0%likely range 55.1% to 89.1%, 105 answers | 88.4%likely range 77.3% to 94.4%, 105 answers |
| Contacting the practice | 61.2%likely range 40.9% to 78.3%, 108 answers | 86.7%likely range 75.4% to 93.3%, 106 answers |
| Wait for an appointment | 56.6%likely range 36.2% to 75.0%, 103 answers | 80.5%likely range 67.9% to 88.9%, 102 answers |
| Being listened to | 80.6%likely range 60.4% to 91.8%, 109 answers | 86.1%likely range 74.6% to 92.9%, 106 answers |
| Care and concern | 79.6%likely range 59.3% to 91.3%, 108 answers | 91.5%likely range 81.1% to 96.4%, 105 answers |
| Confidence and trust | 89.8%likely range 71.0% to 96.9%, 108 answers | 95.8%likely range 86.8% to 98.7%, 105 answers |
| Involvement in decisions | 81.7%likely range 60.5% to 92.8%, 99 answers | 92.3%likely range 82.0% to 97.0%, 101 answers |
| Needs met | 82.5%likely range 62.2% to 93.1%, 106 answers | 94.1%likely range 84.5% to 97.9%, 105 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.8%likely range 90.1% to 97.4%, 155 patients | 90.6%likely range 83.9% to 94.7%, 117 patients |
| Children at 18 months | 87.6%likely range 82.0% to 91.7%, 178 patients | 92.9%likely range 86.0% to 96.5%, 98 patients |
| Children at 5 years | 82.1%likely range 76.0% to 86.9%, 190 patients | 90.8%likely range 84.3% to 94.8%, 120 patients |
| Women aged 25 to 49 | 71.0%likely range 69.3% to 72.6%, 2,934 patients | 73.7%likely range 71.6% to 75.7%, 1,773 patients |
| Women aged 50 to 64 | 79.2%likely range 76.9% to 81.2%, 1,382 patients | 77.1%likely range 74.3% to 79.6%, 998 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 17,581August 2026 | 11,117August 2026 |
| Primary care network | Redditch & Bromsgrove Kingfisher PCN | Redditch & Bromsgrove Kingfisher PCN |
| Phone | 01527 595600 | 01527 66511 |
| Friends and Family Test (its own feedback) | 92.9% good or very good509 answers, June 2026 | 95.6% good or very good297 answers, June 2026 |
| Appointments (one month) | 5,796 in August 2026Same day 27.4%; face to face 76.4% | 4,367 in August 2026Same day 34.6%; face to face 71.4% |
| Antibiotic items per STAR-PU (one year) | 0.74England 0.74, April 2025 to March 2026 | 0.85England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 9.5 qualified permanent14.1 including trainees and locums1,845 patients per permanent GP | 5.0 qualified permanent5.0 including trainees and locums2,212 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.