Norwich · Compare
St Stephens Gate Medical Partnership vs Lakenham Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
St Stephens Gate Medical Partnership and Lakenham Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | St Stephens Gate Medical PartnershipNR2 2TJ | Lakenham SurgeryNR1 3JJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.0likely range 68.1 to 88.3124 survey answers | 84.5likely range 77.8 to 88.8104 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 86.3%likely range 66.5% to 95.2%, 124 answers | 86.1%likely range 76.8% to 92.1%, 104 answers |
| Access (mean of the two below) | 71.7%likely range 68.5% to 74.5% | 80.5%likely range 75.9% to 84.0%Clearly higher |
| Appointments within two weeks of booking | 85.0%likely range 80.6% to 88.6%, 4,722 appointments | 87.2%likely range 80.4% to 91.9%, 1,997 appointments |
| Calls answered by the practice | 58.2%likely range 53.7% to 62.6%, 9,935 calls | 73.6%likely range 67.6% to 78.9%, 4,812 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 74.6%likely range 52.9% to 88.5%, 116 answers | 70.0%likely range 58.6% to 79.4%, 94 answers |
| Reception and admin team | 95.8%likely range 78.0% to 99.3%, 119 answers | 92.1%likely range 83.8% to 96.3%, 101 answers |
| Having a preferred professional | 49.2%likely range 29.9% to 68.7%, 124 answers | 29.3%likely range 20.4% to 40.1%, 104 answers |
| Seeing your preferred professional | 32.9%likely range 11.5% to 65.0%, 50 answers | 53.3%likely range 36.1% to 69.7%, 41 answers |
| Knowing the next step | 83.7%likely range 63.2% to 93.9%, 121 answers | 92.1%likely range 83.9% to 96.3%, 102 answers |
| Contacting the practice | 79.7%likely range 58.9% to 91.5%, 122 answers | 85.2%likely range 75.6% to 91.4%, 101 answers |
| Wait for an appointment | 65.6%likely range 43.1% to 82.8%, 106 answers | 87.0%likely range 77.4% to 92.9%, 96 answers |
| Being listened to | 91.4%likely range 72.3% to 97.7%, 120 answers | 96.5%likely range 89.7% to 98.9%, 101 answers |
| Care and concern | 85.6%likely range 65.0% to 95.0%, 118 answers | 91.9%likely range 83.6% to 96.2%, 100 answers |
| Confidence and trust | 88.3%likely range 68.4% to 96.3%, 120 answers | 95.6%likely range 88.4% to 98.4%, 99 answers |
| Involvement in decisions | 97.4%likely range 79.8% to 99.7%, 114 answers | 95.4%likely range 87.7% to 98.4%, 93 answers |
| Needs met | 86.3%likely range 66.1% to 95.3%, 120 answers | 93.1%likely range 85.2% to 97.0%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.8%likely range 83.6% to 93.8%, 137 patients | 97.0%likely range 89.6% to 99.2%, 66 patients |
| Children at 18 months | 92.2%likely range 86.2% to 95.7%, 128 patients | 87.9%likely range 77.9% to 93.7%, 66 patients |
| Children at 5 years | 92.6%likely range 87.0% to 96.0%, 136 patients | 81.4%likely range 69.6% to 89.3%, 59 patients |
| Women aged 25 to 49 | 65.6%likely range 64.1% to 67.2%, 3,524 patients | 65.8%likely range 63.4% to 68.1%, 1,547 patients |
| Women aged 50 to 64 | 76.5%likely range 74.4% to 78.5%, 1,691 patients | 71.1%likely range 67.6% to 74.4%, 682 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 19,419August 2026 | 8,585August 2026 |
| Primary care network | Central Norwich PCN | Central Norwich PCN |
| Phone | 01603 228682 | 01603 765550 |
| Friends and Family Test (its own feedback) | 93.2% good or very good117 answers, June 2026 | 94.9% good or very good175 answers, June 2026 |
| Appointments (one month) | 9,316 in August 2026Same day 41.9%; face to face 67.6% | 3,410 in August 2026Same day 43.3%; face to face 68.5% |
| Antibiotic items per STAR-PU (one year) | 0.59England 0.74, April 2025 to March 2026 | 0.79England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.3 qualified permanent13.1 including trainees and locums2,345 patients per permanent GP | 4.2 qualified permanent4.2 including trainees and locums2,047 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.