Exeter · Compare
St Leonards Practice vs Southernhay House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
St Leonards Practice and Southernhay House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | St Leonards PracticeEX1 1SB | Southernhay House SurgeryEX1 1RX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 75.6likely range 67.0 to 82.3106 survey answers | 83.8likely range 78.5 to 87.8121 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 73.5%likely range 61.3% to 82.9%, 106 answers | 82.4%likely range 75.1% to 87.9%, 121 answers |
| Access (mean of the two below) | 80.5%likely range 76.3% to 83.9% | 87.0%likely range 82.5% to 90.3% |
| Appointments within two weeks of booking | 87.6%likely range 83.2% to 91.0%, 4,108 appointments | 88.2%likely range 81.7% to 92.7%, 2,059 appointments |
| Calls answered by the practice | 73.2%likely range 66.2% to 79.2%, 3,670 calls | 85.8%likely range 79.3% to 90.4%, 3,179 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 69.4%likely range 56.5% to 79.9%, 98 answers | 76.0%likely range 68.0% to 82.5%, 116 answers |
| Reception and admin team | 80.1%likely range 68.3% to 88.3%, 104 answers | 82.0%likely range 74.4% to 87.7%, 114 answers |
| Having a preferred professional | 54.3%likely range 41.9% to 66.2%, 105 answers | 34.9%likely range 27.3% to 43.3%, 118 answers |
| Seeing your preferred professional | 61.6%likely range 44.3% to 76.4%, 56 answers | 42.5%likely range 29.1% to 57.1%, 41 answers |
| Knowing the next step | 94.8%likely range 85.9% to 98.2%, 102 answers | 90.0%likely range 83.7% to 94.1%, 115 answers |
| Contacting the practice | 79.4%likely range 67.6% to 87.7%, 105 answers | 75.8%likely range 67.9% to 82.3%, 118 answers |
| Wait for an appointment | 50.1%likely range 37.2% to 62.9%, 94 answers | 64.7%likely range 55.8% to 72.7%, 107 answers |
| Being listened to | 89.1%likely range 78.5% to 94.8%, 100 answers | 93.4%likely range 87.8% to 96.5%, 117 answers |
| Care and concern | 73.6%likely range 61.1% to 83.2%, 101 answers | 92.5%likely range 86.7% to 95.9%, 118 answers |
| Confidence and trust | 91.9%likely range 82.1% to 96.6%, 102 answers | 91.6%likely range 85.7% to 95.2%, 118 answers |
| Involvement in decisions | 91.0%likely range 80.7% to 96.1%, 98 answers | 89.7%likely range 83.3% to 93.9%, 114 answers |
| Needs met | 92.8%likely range 83.2% to 97.1%, 101 answers | 92.5%likely range 86.6% to 95.9%, 117 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.2%likely range 88.3% to 98.1%, 83 patients | 96.4%likely range 87.9% to 99.0%, 56 patients |
| Children at 18 months | 89.3%likely range 80.3% to 94.5%, 75 patients | 92.8%likely range 84.1% to 96.9%, 69 patients |
| Children at 5 years | 90.5%likely range 83.0% to 94.9%, 95 patients | 91.3%likely range 82.3% to 96.0%, 69 patients |
| Women aged 25 to 49 | 61.5%likely range 59.2% to 63.7%, 1,869 patients | 58.9%likely range 56.4% to 61.3%, 1,527 patients |
| Women aged 50 to 64 | 75.1%likely range 72.0% to 77.9%, 818 patients | 67.1%likely range 63.3% to 70.7%, 608 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,744August 2026 | 7,515August 2026 |
| Primary care network | Exeter City PCN | Exeter City PCN |
| Phone | 01392 201790 | 01392 211266 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 80.0% good or very good5 answers, June 2026 |
| Appointments (one month) | 6,076 in August 2026Same day 51.5%; face to face 34.2% | 3,355 in August 2026Same day 42.1%; face to face 61.7% |
| Antibiotic items per STAR-PU (one year) | 0.54England 0.74, April 2025 to March 2026 | 0.71England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.6 qualified permanent5.7 including trainees and locums2,112 patients per permanent GP | 4.3 qualified permanent4.9 including trainees and locums1,764 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.