Rossendale · Compare
St James' Medical Centre vs Ilex View Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
St James' Medical Centre and Ilex View Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | St James' Medical CentreBB4 8HH | Ilex View Medical PracticeBB4 7PL |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.2likely range 75.5 to 85.5118 survey answers | 80.6likely range 72.1 to 86.3104 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 81.9%likely range 73.9% to 87.8%, 118 answers | 82.3%likely range 70.3% to 90.2%, 104 answers |
| Access (mean of the two below) | 79.5%likely range 75.4% to 82.6% | 76.6%likely range 72.4% to 80.2% |
| Appointments within two weeks of booking | 90.0%likely range 84.2% to 93.8%, 2,308 appointmentsClearly higher | 77.7%likely range 71.1% to 83.2%, 2,761 appointments |
| Calls answered by the practice | 68.8%likely range 63.2% to 73.9%, 6,025 calls | 75.4%likely range 70.1% to 80.0%, 5,969 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 53.1%likely range 43.7% to 62.3%, 109 answers | 65.1%likely range 51.9% to 76.4%, 103 answers |
| Reception and admin team | 91.0%likely range 84.2% to 95.0%, 114 answers | 88.5%likely range 77.3% to 94.5%, 102 answers |
| Having a preferred professional | 34.2%likely range 26.2% to 43.2%, 118 answers | 48.7%likely range 36.1% to 61.6%, 104 answers |
| Seeing your preferred professional | 34.4%likely range 21.4% to 50.4%, 40 answers | 30.5%likely range 14.5% to 53.0%, 37 answers |
| Knowing the next step | 84.6%likely range 76.7% to 90.1%, 114 answers | 92.7%likely range 82.3% to 97.2%, 98 answers |
| Contacting the practice | 67.0%likely range 58.0% to 74.9%, 117 answers | 82.9%likely range 70.7% to 90.7%, 101 answers |
| Wait for an appointment | 88.4%likely range 81.0% to 93.2%, 110 answers | 75.4%likely range 61.9% to 85.3%, 94 answers |
| Being listened to | 91.6%likely range 85.0% to 95.5%, 114 answers | 86.6%likely range 75.1% to 93.2%, 103 answers |
| Care and concern | 84.3%likely range 76.4% to 89.9%, 113 answers | 86.5%likely range 75.0% to 93.2%, 102 answers |
| Confidence and trust | 93.2%likely range 87.0% to 96.6%, 115 answers | 87.5%likely range 76.1% to 93.9%, 101 answers |
| Involvement in decisions | 90.0%likely range 83.0% to 94.3%, 112 answers | 92.3%likely range 81.6% to 97.0%, 95 answers |
| Needs met | 91.6%likely range 85.0% to 95.4%, 115 answers | 89.4%likely range 78.3% to 95.1%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.7%likely range 76.4% to 95.9%, 39 patients | 93.6%likely range 87.3% to 96.9%, 109 patients |
| Children at 18 months | 90.9%likely range 78.8% to 96.4%, 44 patients | 75.4%likely range 67.7% to 81.7%, 142 patients |
| Children at 5 years | 95.6%likely range 85.2% to 98.8%, 45 patients | 83.2%likely range 75.9% to 88.6%, 131 patients |
| Women aged 25 to 49 | 72.4%likely range 69.6% to 75.0%, 1,051 patients | 69.7%likely range 67.5% to 71.7%, 1,817 patients |
| Women aged 50 to 64 | 78.6%likely range 75.8% to 81.2%, 902 patients | 73.4%likely range 70.2% to 76.3%, 807 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,244August 2026 | 10,103August 2026 |
| Primary care network | Rossendale West PCN | Rossendale West PCN |
| Phone | 01706 213060 | 01706 253550 |
| Friends and Family Test (its own feedback) | 94.5% good or very good165 answers, June 2026 | 92.9% good or very good351 answers, June 2026 |
| Appointments (one month) | 2,982 in August 2026Same day 49.2%; face to face 78.9% | 3,649 in August 2026Same day 39.1%; face to face 67.8% |
| Antibiotic items per STAR-PU (one year) | 0.84England 0.74, April 2025 to March 2026 | 0.77England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.0 qualified permanent10.1 including trainees and locums1,371 patients per permanent GP | 2.5 qualified permanent3.5 including trainees and locums4,118 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.