Havering · Compare
St Edwards Medical Centre vs Western Road Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
St Edwards Medical Centre and Western Road Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | St Edwards Medical CentreRM1 3DQ | Western Road Medical CentreRM1 3LS |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.4likely range 62.4 to 78.8100 survey answers | 77.2likely range 61.5 to 86.0106 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 67.8%likely range 55.4% to 78.2%, 100 answers | 79.2%likely range 56.9% to 91.7%, 106 answers |
| Access (mean of the two below) | 79.5%likely range 71.9% to 84.2% | 72.2%likely range 68.0% to 75.8% |
| Appointments within two weeks of booking | 88.5%likely range 75.4% to 95.0%, 641 appointments | 73.8%likely range 67.2% to 79.4%, 2,977 appointments |
| Calls answered by the practice | 70.4%likely range 62.7% to 77.1%, 3,149 calls | 70.4%likely range 65.5% to 75.0%, 7,307 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 44.5%likely range 32.6% to 57.1%, 98 answers | 59.9%likely range 37.7% to 78.7%, 102 answers |
| Reception and admin team | 69.8%likely range 57.2% to 80.0%, 97 answers | 92.9%likely range 72.4% to 98.5%, 102 answers |
| Having a preferred professional | 52.0%likely range 39.7% to 64.1%, 100 answers | 30.2%likely range 14.3% to 52.8%, 105 answers |
| Seeing your preferred professional | 43.0%likely range 27.1% to 60.4%, 51 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 76.7%likely range 64.3% to 85.7%, 95 answers | 82.8%likely range 60.1% to 93.9%, 100 answers |
| Contacting the practice | 61.5%likely range 48.7% to 72.9%, 96 answers | 75.1%likely range 52.3% to 89.2%, 103 answers |
| Wait for an appointment | 59.8%likely range 46.8% to 71.6%, 93 answers | 59.3%likely range 36.0% to 79.0%, 92 answers |
| Being listened to | 88.3%likely range 77.6% to 94.2%, 96 answers | 84.4%likely range 62.0% to 94.7%, 101 answers |
| Care and concern | 81.8%likely range 70.0% to 89.6%, 96 answers | 82.0%likely range 59.5% to 93.4%, 102 answers |
| Confidence and trust | 89.2%likely range 78.5% to 94.9%, 94 answers | 87.5%likely range 65.6% to 96.3%, 101 answers |
| Involvement in decisions | 81.4%likely range 69.2% to 89.5%, 91 answers | 91.2%likely range 69.7% to 97.9%, 98 answers |
| Needs met | 87.8%likely range 76.9% to 93.9%, 95 answers | 85.0%likely range 62.5% to 95.1%, 100 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.9%likely range 75.8% to 90.9%, 86 patients | 87.1%likely range 81.8% to 91.1%, 202 patients |
| Children at 18 months | 71.7%likely range 62.5% to 79.4%, 106 patients | 82.6%likely range 77.0% to 87.0%, 218 patients |
| Children at 5 years | 71.8%likely range 62.8% to 79.4%, 110 patients | 77.5%likely range 71.2% to 82.6%, 204 patients |
| Women aged 25 to 49 | 67.5%likely range 65.3% to 69.7%, 1,738 patients | 64.3%likely range 62.7% to 65.9%, 3,448 patients |
| Women aged 50 to 64 | 77.5%likely range 74.5% to 80.3%, 800 patients | 76.6%likely range 74.3% to 78.7%, 1,436 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,242August 2026 | 17,701August 2026 |
| Primary care network | Havering Marshall PCN | Havering Marshall PCN |
| Phone | 01708 741096 | 01708 775300 |
| Friends and Family Test (its own feedback) | 92.0% good or very good50 answers, June 2026 | 93.9% good or very good82 answers, June 2026 |
| Appointments (one month) | 3,275 in August 2026Same day 40.8%; face to face 72.1% | 7,056 in August 2026Same day 41.8%; face to face 81.4% |
| Antibiotic items per STAR-PU (one year) | 0.94England 0.74, April 2025 to March 2026 | 0.71England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.6 qualified permanent4.7 including trainees and locums2,548 patients per permanent GP | 9.3 qualified permanent14.4 including trainees and locums1,905 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.