Bath and North East Somerset · Compare
St Augustine's Medical Practice vs West View Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
St Augustine's Medical Practice and West View Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
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Side by side
| Measure | St Augustine's Medical PracticeBS31 2GN | West View SurgeryBS31 1BX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.7likely range 64.4 to 87.2102 survey answers | 87.4likely range 83.4 to 90.3116 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 78.7%likely range 58.3% to 90.8%, 102 answers | 88.8%likely range 83.4% to 92.6%, 116 answers |
| Access (mean of the two below) | 78.5%likely range 75.8% to 80.9% | 83.9%likely range 79.3% to 87.5% |
| Appointments within two weeks of booking | 83.7%likely range 80.7% to 86.3%, 9,909 appointments | 90.9%likely range 85.5% to 94.4%, 2,558 appointments |
| Calls answered by the practice | 73.1%likely range 68.6% to 77.2%, 8,427 calls | 76.9%likely range 69.4% to 83.1%, 2,978 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 45.7%likely range 26.3% to 66.6%, 90 answers | 74.4%likely range 67.4% to 80.3%, 112 answers |
| Reception and admin team | 91.5%likely range 72.7% to 97.7%, 99 answers | 90.0%likely range 84.7% to 93.6%, 114 answers |
| Having a preferred professional | 21.8%likely range 9.5% to 42.5%, 100 answers | 15.3%likely range 10.7% to 21.2%, 117 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.5%likely range 66.3% to 95.5%, 96 answers | 93.7%likely range 89.1% to 96.4%, 113 answers |
| Contacting the practice | 74.3%likely range 53.4% to 88.0%, 100 answers | 87.6%likely range 82.0% to 91.7%, 116 answers |
| Wait for an appointment | 74.8%likely range 53.2% to 88.6%, 94 answers | 84.0%likely range 77.5% to 88.8%, 105 answers |
| Being listened to | 95.3%likely range 77.8% to 99.2%, 99 answers | 89.7%likely range 84.3% to 93.4%, 112 answers |
| Care and concern | 91.4%likely range 72.5% to 97.7%, 98 answers | 89.9%likely range 84.6% to 93.6%, 113 answers |
| Confidence and trust | 94.3%likely range 76.3% to 98.8%, 99 answers | 95.7%likely range 91.6% to 97.9%, 112 answers |
| Involvement in decisions | 94.4%likely range 75.5% to 98.9%, 91 answers | 98.9%likely range 95.9% to 99.7%, 106 answers |
| Needs met | 92.0%likely range 73.1% to 98.0%, 97 answers | 95.5%likely range 91.2% to 97.7%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.2%likely range 88.0% to 96.3%, 148 patients | 93.0%likely range 85.6% to 96.8%, 86 patients |
| Children at 18 months | 92.3%likely range 87.6% to 95.4%, 183 patients | 90.8%likely range 82.2% to 95.5%, 76 patients |
| Children at 5 years | 94.1%likely range 90.3% to 96.4%, 237 patients | 87.8%likely range 79.4% to 93.0%, 90 patients |
| Women aged 25 to 49 | 80.1%likely range 78.6% to 81.4%, 3,126 patients | 78.2%likely range 76.0% to 80.3%, 1,412 patients |
| Women aged 50 to 64 | 80.9%likely range 79.0% to 82.7%, 1,657 patients | 83.5%likely range 80.6% to 86.0%, 720 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 19,634August 2026 | 8,324August 2026 |
| Primary care network | Keynsham PCN | Keynsham PCN |
| Phone | 0117 9862343 | 0117 9376835 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 96.7% good or very good61 answers, June 2026 |
| Appointments (one month) | 11,746 in August 2026Same day 49.1%; face to face 56.0% | 4,468 in August 2026Same day 39.9%; face to face 74.2% |
| Antibiotic items per STAR-PU (one year) | 0.81England 0.74, April 2025 to March 2026 | 0.87England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 10.4 qualified permanent14.0 including trainees and locums1,889 patients per permanent GP | 3.9 qualified permanent6.8 including trainees and locums2,164 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.