Kingston upon Thames · Compare
St Albans Medical Centre vs Kingston Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
St Albans Medical Centre and Kingston Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | St Albans Medical CentreKT2 5HF | Kingston Health CentreKT2 5AD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.5likely range 71.9 to 82.0101 survey answers | 85.6likely range 57.9 to 93.490 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 77.9%likely range 70.3% to 84.0%, 101 answers | 87.0%likely range 47.5% to 98.0%, 90 answers |
| Access (mean of the two below) | 76.4%likely range 70.7% to 80.9% | 82.2%likely range 78.9% to 85.1% |
| Appointments within two weeks of booking | 84.3%likely range 76.4% to 89.9%, 1,710 appointments | 96.6%likely range 93.9% to 98.1%, 4,900 appointmentsClearly higher |
| Calls answered by the practice | 68.3%likely range 60.3% to 75.4%, 2,998 calls | 67.8%likely range 61.7% to 73.3%, 5,104 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 74.5%likely range 66.5% to 81.0%, 99 answers | 63.3%likely range 27.0% to 89.0%, 84 answers |
| Reception and admin team | 92.4%likely range 86.7% to 95.8%, 99 answers | 86.8%likely range 47.4% to 98.0%, 90 answers |
| Having a preferred professional | 32.3%likely range 25.1% to 40.4%, 102 answers | 33.1%likely range 9.7% to 69.5%, 90 answers |
| Seeing your preferred professional | 59.5%likely range 45.3% to 72.3%, 36 answers | 51.0%likely range 9.6% to 91.1%, 30 answers |
| Knowing the next step | 78.1%likely range 70.3% to 84.4%, 95 answers | 90.3%likely range 50.1% to 98.9%, 87 answers |
| Contacting the practice | 73.2%likely range 65.2% to 79.8%, 101 answers | 82.2%likely range 42.9% to 96.6%, 89 answers |
| Wait for an appointment | 73.1%likely range 64.9% to 80.0%, 94 answers | 80.6%likely range 41.2% to 96.1%, 88 answers |
| Being listened to | 89.9%likely range 83.6% to 93.9%, 99 answers | 87.6%likely range 47.7% to 98.2%, 88 answers |
| Care and concern | 88.1%likely range 81.6% to 92.6%, 98 answers | 81.2%likely range 42.2% to 96.2%, 90 answers |
| Confidence and trust | 91.5%likely range 85.6% to 95.1%, 99 answers | 95.1%likely range 55.9% to 99.7%, 90 answers |
| Involvement in decisions | 91.2%likely range 85.0% to 95.0%, 94 answers | 92.2%likely range 51.8% to 99.2%, 86 answers |
| Needs met | 92.4%likely range 86.5% to 95.9%, 94 answers | 93.1%likely range 53.7% to 99.4%, 90 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.3%likely range 86.2% to 99.5%, 37 patients | 86.9%likely range 82.5% to 90.3%, 290 patients |
| Children at 18 months | 93.1%likely range 78.0% to 98.1%, 29 patients | 85.9%likely range 81.3% to 89.6%, 270 patients |
| Children at 5 years | 90.0%likely range 74.4% to 96.5%, 30 patients | 76.9%likely range 72.0% to 81.2%, 325 patients |
| Women aged 25 to 49 | 64.4%likely range 61.2% to 67.5%, 902 patients | 63.0%likely range 61.9% to 64.1%, 7,324 patients |
| Women aged 50 to 64 | 80.7%likely range 77.7% to 83.4%, 736 patients | 74.0%likely range 72.0% to 75.8%, 2,013 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,467August 2026 | 29,274August 2026 |
| Primary care network | Kingston PCN | Kingston PCN |
| Phone | 020 85460400 | 020 85494747 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 99.1% good or very good327 answers, June 2026 |
| Appointments (one month) | 2,593 in August 2026Same day 46.7%; face to face 64.4% | 8,686 in August 2026Same day 47.9%; face to face 85.9% |
| Antibiotic items per STAR-PU (one year) | 0.66England 0.74, April 2025 to March 2026 | 0.49England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.4 qualified permanent3.4 including trainees and locums1,925 patients per permanent GP | 13.5 qualified permanent16.1 including trainees and locums2,164 patients per permanent GP |
| CQC rating (a separate source) | Good | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.