Sunderland · Compare
Springwell Medical Group vs Sunderland GP Alliance South Hylton Surg
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Springwell Medical Group’s Practice Grade is clearly higher than Sunderland GP Alliance South Hylton Surg’s: its likely range lies wholly above.
Side by side
| Measure | Springwell Medical GroupSR3 4HG | Sunderland GP Alliance South Hylton SurgSR4 0LS |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.3likely range 83.3 to 92.392 survey answersClearly higher | 69.6likely range 64.7 to 73.995 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 92.7%likely range 84.4% to 96.7%, 92 answersClearly higher | 65.9%likely range 59.6% to 71.7%, 95 answers |
| Access (mean of the two below) | 81.2%likely range 76.4% to 84.7% | 78.1%likely range 70.6% to 83.1% |
| Appointments within two weeks of booking | 91.9%likely range 84.7% to 95.9%, 1,462 appointments | 87.6%likely range 80.1% to 92.6%, 1,657 appointments |
| Calls answered by the practice | 70.4%likely range 64.1% to 76.0%, 4,664 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 69.4%likely range 57.9% to 78.8%, 88 answers | 51.9%likely range 45.3% to 58.4%, 89 answers |
| Reception and admin team | 96.9%likely range 90.0% to 99.1%, 90 answers | 86.1%likely range 80.9% to 90.0%, 90 answers |
| Having a preferred professional | 35.9%likely range 26.0% to 47.2%, 92 answers | 36.6%likely range 30.6% to 43.1%, 92 answers |
| Seeing your preferred professional | 44.4%likely range 27.6% to 62.6%, 35 answers | 38.0%likely range 27.7% to 49.5%, 31 answers |
| Knowing the next step | 89.1%likely range 80.0% to 94.4%, 90 answers | 76.6%likely range 70.6% to 81.7%, 90 answers |
| Contacting the practice | 80.3%likely range 69.9% to 87.7%, 92 answers | 65.4%likely range 59.0% to 71.2%, 93 answers |
| Wait for an appointment | 95.2%likely range 87.5% to 98.3%, 87 answers | 61.7%likely range 55.1% to 68.0%, 87 answers |
| Being listened to | 98.1%likely range 91.9% to 99.6%, 92 answers | 82.9%likely range 77.5% to 87.2%, 93 answers |
| Care and concern | 91.8%likely range 83.3% to 96.1%, 92 answers | 89.8%likely range 85.2% to 93.1%, 93 answers |
| Confidence and trust | 98.5%likely range 92.5% to 99.7%, 90 answers | 89.5%likely range 84.9% to 92.8%, 94 answers |
| Involvement in decisions | 95.7%likely range 88.1% to 98.5%, 85 answers | 87.9%likely range 83.0% to 91.6%, 89 answers |
| Needs met | 94.1%likely range 86.2% to 97.6%, 90 answers | 86.1%likely range 81.0% to 90.0%, 93 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.4%likely range 87.9% to 99.0%, 56 patients | 94.3%likely range 81.4% to 98.4%, 35 patients |
| Children at 18 months | 96.5%likely range 88.1% to 99.0%, 57 patients | 95.6%likely range 85.2% to 98.8%, 45 patients |
| Children at 5 years | 95.2%likely range 86.7% to 98.3%, 62 patients | 89.1%likely range 77.0% to 95.3%, 46 patients |
| Women aged 25 to 49 | 78.5%likely range 75.9% to 80.9%, 1,048 patients | 72.2%likely range 68.8% to 75.3%, 719 patients |
| Women aged 50 to 64 | 81.6%likely range 78.3% to 84.4%, 619 patients | 74.6%likely range 70.0% to 78.6%, 393 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,310August 2026 | 4,512August 2026 |
| Primary care network | Sunderland Central PCN | Sunderland Central PCN |
| Phone | 0191 5282727 | 0191 5341007 |
| Friends and Family Test (its own feedback) | 97.7% good or very good309 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 2,839 in August 2026Same day 56.0%; face to face 68.7% | 1,920 in August 2026Same day 37.1%; face to face 78.1% |
| Antibiotic items per STAR-PU (one year) | 1.09England 0.74, April 2025 to March 2026 | 1.24England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.6 qualified permanent5.5 including trainees and locums1,372 patients per permanent GP | 2.9 qualified permanent4.0 including trainees and locums1,533 patients per permanent GP |
| CQC rating (a separate source) | Good | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.