Sunderland · Compare
Springwell Medical Group vs Happy House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Springwell Medical Group and Happy House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Springwell Medical GroupSR3 4HG | Happy House SurgerySR3 4BY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.3likely range 83.3 to 92.392 survey answers | 88.9likely range 81.9 to 93.0102 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 92.7%likely range 84.4% to 96.7%, 92 answers | 87.6%likely range 77.8% to 93.4%, 102 answers |
| Access (mean of the two below) | 81.2%likely range 76.4% to 84.7% | 91.7%likely range 88.3% to 93.6%Clearly higher |
| Appointments within two weeks of booking | 91.9%likely range 84.7% to 95.9%, 1,462 appointments | 98.0%likely range 93.0% to 99.4%, 1,565 appointments |
| Calls answered by the practice | 70.4%likely range 64.1% to 76.0%, 4,664 calls | 85.3%likely range 80.8% to 88.9%, 6,070 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 69.4%likely range 57.9% to 78.8%, 88 answers | 86.6%likely range 76.4% to 92.8%, 98 answers |
| Reception and admin team | 96.9%likely range 90.0% to 99.1%, 90 answers | 95.8%likely range 88.1% to 98.6%, 100 answers |
| Having a preferred professional | 35.9%likely range 26.0% to 47.2%, 92 answers | 30.6%likely range 21.0% to 42.2%, 102 answers |
| Seeing your preferred professional | 44.4%likely range 27.6% to 62.6%, 35 answers | 43.0%likely range 25.8% to 62.1%, 38 answers |
| Knowing the next step | 89.1%likely range 80.0% to 94.4%, 90 answers | 83.4%likely range 72.8% to 90.4%, 100 answers |
| Contacting the practice | 80.3%likely range 69.9% to 87.7%, 92 answers | 88.1%likely range 78.4% to 93.8%, 101 answers |
| Wait for an appointment | 95.2%likely range 87.5% to 98.3%, 87 answers | 72.5%likely range 60.0% to 82.2%, 88 answers |
| Being listened to | 98.1%likely range 91.9% to 99.6%, 92 answers | 91.7%likely range 82.6% to 96.2%, 99 answers |
| Care and concern | 91.8%likely range 83.3% to 96.1%, 92 answers | 92.4%likely range 83.5% to 96.7%, 98 answers |
| Confidence and trust | 98.5%likely range 92.5% to 99.7%, 90 answers | 97.3%likely range 90.1% to 99.3%, 98 answers |
| Involvement in decisions | 95.7%likely range 88.1% to 98.5%, 85 answers | 94.0%likely range 85.4% to 97.7%, 96 answers |
| Needs met | 94.1%likely range 86.2% to 97.6%, 90 answers | 92.4%likely range 83.7% to 96.7%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.4%likely range 87.9% to 99.0%, 56 patients | 93.0%likely range 85.6% to 96.8%, 86 patients |
| Children at 18 months | 96.5%likely range 88.1% to 99.0%, 57 patients | 97.2%likely range 90.3% to 99.2%, 71 patients |
| Children at 5 years | 95.2%likely range 86.7% to 98.3%, 62 patients | 92.9%likely range 85.3% to 96.7%, 84 patients |
| Women aged 25 to 49 | 78.5%likely range 75.9% to 80.9%, 1,048 patients | 73.6%likely range 71.3% to 75.8%, 1,448 patients |
| Women aged 50 to 64 | 81.6%likely range 78.3% to 84.4%, 619 patients | 75.9%likely range 72.5% to 79.0%, 676 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,310August 2026 | 8,070August 2026 |
| Primary care network | Sunderland Central PCN | Sunderland Central PCN |
| Phone | 0191 5282727 | 0191 5282222 |
| Friends and Family Test (its own feedback) | 97.7% good or very good309 answers, June 2026 | 96.3% good or very good270 answers, June 2026 |
| Appointments (one month) | 2,839 in August 2026Same day 56.0%; face to face 68.7% | 4,117 in August 2026Same day 44.4%; face to face 73.2% |
| Antibiotic items per STAR-PU (one year) | 1.09England 0.74, April 2025 to March 2026 | 1.20England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.6 qualified permanent5.5 including trainees and locums1,372 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums4,035 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.